About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
GuestExperienceManager
About the role:
The Guest Experience Manager willbe responsible foroverseeing the VIPguest experience to ensure thatestablishedcultural and core standards are metThey will oversee allfacetsof the guestexperience,ensuring consistent and thoughtful service from all employees. This position personalizes all experiences for VIPguests by coordinating with various departments in goingabove and beyondto ensure all guests have a great stay. This role will alsoassistin the development and planning of opportunities for guest-centric experiences andoverseethese experiences to ensure they are executed consistently. Constant communication between guests via phone,text, and email to make sure all details are correct before arrival and responsible for communicating to all departments.
What you will do:
The Guest Experience Manageris responsible forprofessional communication with our VIP guests and Travel Agents thatincludes:pre-arrival itinerary building, personalized communication with guests while they are on-property andpost departure
Asdesignatedpoint of contact for selected guests, the Guest Experience Manager willbe responsible forproper arrival/departuremeetand greetand shouldensure communication ismaintainedthroughout the stay.
Resolves allVIPguest complaints and handles all guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, andassistsin all inquiries in connection with resort services, hours of operation, key hotel personnel, in house events, directions, etc. Responds to guests' requests inan accurateandtimelymanner.
The Guest Experience Manager holds the responsibility of ensuring a seamlessguest experience, involving all departments within the hotel.This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
Overseeing guest interactions, proactivelyaddressingand resolving issues, and collaborating with all departments within theresortto deliver tailored experiences for specific guests.
Actively engaged with guests, the Guest Experience Manager should create andmaintaina high levelof guestcontact andcollaborate with departments across the hotel to curate the guest’s stay.
The Guest Experience Manager should analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of theguest experience
The Guest Experience Manager will ensure that VIP,residentsand frequent guests receive personalized experiences across allfacetsof theresortandwill act as the designated point of contact.
Asdesignatedpoint of contact for selected guests, the Guest Experience Managerwillbe responsible forproper arrivalmeetand greet and should ensure communication ismaintainedthroughout the stay.
Resolves all guest complaints and handlesall guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, andassistsin all inquiries in connection withresortservices, hours of operation, key hotel personnel, in house events, directions, etc. Respondstoguests'requestsinan accurateandtimelymanner.
Coaches staff to achieve all culture standards & core standards of Guest Experience
What you bring:
A minimumofthree years of hotel/resort management level experiencein a luxury hotel, including at leasttwo yearsas a Department Head inRoomsDivision.Spanish huge plus / preferred.
Excellent personal presentation and interpersonal skills, good problem-solvingabilityandproficiencyin resort property management systems including Opera and Micros.
Able to work independently and under pressure in a fast pace working environment.
Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills.
Fluency in Englishwith excellent verbal and written communicationrequired
Applicantsmusthave current work authorization in the in the United States.
What we offer:
Salary: $90k annually
Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
MerchantPass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals.
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevateyour craft here and abroad!
Employee engagement at alllevels;where your thoughts and ideas are not only heard but actioned.
Schedule & Hours:
This is a full-time position.
A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays
Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
