Job Location: El Cajon Campus - El Cajon, CA 92020,
Position Type: Full-Time,
Salary Range: $22.00 - $24.48 Hourly,
Job Category: Guest Experience, San Diego Humane Society is hiring a full-time Guest Experience Lead for our El Cajon Campus!
At San Diego Humane Society, we’re united by our mission to Inspire Compassion, providing hope and advancing the welfare of animals and people. The Guest Experience Lead is responsible for supporting an exceptionally positive, courteous and professional experience for every guest. In this role, you’ll provide daily support to team members, help mentor staff, ensure accurate information is shared, and offer coverage across Guest Experience functions. You’ll also assist with staff training, departmental inventory, and SOP review – all while modeling SDHS’s high standards for guest service and care.
This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.
What’s in it for you?
At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.
Location & Hours: Based at our El Cajon Campus. This position works 40 hours per week.
Pay: Starting range is between $22.00 – $24.48 per hour and is eligible for an hourly bilingual-Spanish premium.
The listed hiring range for this position depicts the target range of pay rates for candidates. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. Compensation for internal candidates may increase beyond the listed range based on performance over time. For all candidates, the actual starting pay rate is determined by a variety of factors, including but not limited to your years of related education and experience, internal pay equity, and position location.
To learn more about our benefits and perks, click here.
Career Growth through Job Levels: Guest Relations offers three job levels as you grow within your role. Growth is based on time worked in your SDHS Guest Experience Lead role and meeting other training and performance requirements – everyone can advance once they meet the requirements! Advancing levels is recognized through a title change and pay increase.
San Diego Humane Society, an open-admission shelter, is creating a more humane world by inspiring compassion and advancing the welfare of animals and people. Our lifesaving safety net has helped San Diego become one of the largest cities in the U.S. to achieve zero euthanasia of healthy and treatable shelter animals.
With campuses in El Cajon, Escondido, Oceanside, Ramona and San Diego, we provide animal services for 13 cities within San Diego County. We not only care for more than 40,000 animals in our communities each year, but also share the expertise we gain through our innovative programs with shelters across the country so they can save more lives in their communities.
Although we are committed to serving as a national leader in animal welfare, our top priority is meeting the needs of our San Diego community. We provide exceptional care for all animals through world-class veterinary medicine, shelter and most of all: love.
San Diego Humane Society is looking for candidates who support our mission to create a more humane world by inspiring compassion. We thrive on a Culture of Care, offering competitive pay and benefits, and our benefits are designed to help staff to lead healthy, productive and rewarding lives, both at work and at home.
