Job Description

What you'll bring to the team

✨Guest Experience Host (Museum Operations) ✨

Madame Tussauds Hollywood

🎉 Be the Face of the Fun! 🎉

As a Guest Experience Host (Museum Operations), you’ll be at the center of the action—creating unforgettable moments for every guest who walks through our doors. From welcoming visitors to helping them explore rides, food, and retail, you’ll bring energy, excitement, and top-tier service to every interaction.

Whether you're scanning tickets, recommending must-have experiences, or hyping up the next ride, you’ll help turn every visit into something guests will never forget! ✨

🚀 What You’ll Do

⭐ Welcome and engage guests with positive, high-energy vibes🎟️ Sell tickets, packages & assist with kiosks and admissions🛍️ Recommend merch and help guests find the perfect souvenirs🍔 Take food orders, prep items & deliver great service🎢 Support ride operations and guide guests through attractions💬 Answer questions and share insider tips to enhance their visit💸 Upsell experiences and help hit team goals🤝 Work across teams to keep everything running smoothly

Qualifications & Experience

About You

🎯 6 months – 1 year in customer service, retail, or hospitality preferred 🎉 Fun, friendly, and confident personality💬 Strong communication and people skills⚡ Able to stay positive and energetic in busy environments🤝 Team player who can also work independently⏰ Flexible availability (days, nights, weekends & holidays)

💙 Why You’ll Love It

🎉 Work in a fun, high-energy environment 🧑‍🤝‍🧑 Meet new people and make great friends🎟️ Enjoy cool perks, discounts & experiences📈 Build real skills in customer service, sales & teamwork🌟 Be part of a supportive team that celebrates your wins

Benefits

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

So, if you’re ready to dive into a role where fun is your job description, magic is your mindset, and smiles are your superpower, come join Team Merlin — where every day is filled with laughter, teamwork, and unforgettable memories!

Pay Range

USD $18.72/Hr.