🎬 Ready to shine in a fast-paced, guest-focused environment?
At Madame Tussauds New York, our Commercial Guest Experience Hosts do more than ring up purchases. They help create memorable moments, deliver exceptional service, and connect guests with the perfect souvenirs to remember their visit. From helping guests find the perfect keepsake to sharing exciting products and experiences, you'll play a key role in making every visit unforgettable.
We're looking for energetic, friendly, and commercially minded team members who love engaging with guests, driving sales, and creating an outstanding customer experience. If you're passionate about retail, enjoy working with people, and thrive in a fun environment, we'd love to hear from you! 🙌
✅ Must be 18 years of age or older for the role
✅ Previous retail, sales, or commercial experience is preferred 🛍️
✅ Holiday availability is a big plus! 🎄🎉✨
✅ Ready to learn and grow? Team members may be cross-trained in other areas of the attraction, including Admissions, Food & Beverage, and Guest Operations based on business needs. 🔄🎟️🍿
🛍️ Deliver an Outstanding Retail Experience Provide exceptional guest service and create memorable interactions with every visitor.
💬 Engage & Recommend Start conversations with guests, understand their interests, and recommend products, experiences, and upgrades that enhance their visit.
💳 Drive Sales & Commercial Success Confidently promote retail merchandise, special offers, and add-on experiences while helping the team achieve sales goals.
🎁 Create Memorable Moments Help guests find the perfect souvenir, gift, or keepsake to remember their experience.
📦 Keep the Store Looking Amazing Maintain attractive product displays, replenish stock, and ensure the retail space is clean, organized, and guest-ready.
🤝 Support the Attraction Work collaboratively with team members across the attraction to ensure a seamless and enjoyable guest experience.
🔄 Cross-Train & Support Be flexible and willing to support other operational areas as needed, helping wherever the excitement is happening most.
✅ Safety First Follow all operational, health, safety, and cash handling procedures.
✨ Friendly, engaging, and confident speaking with guests
✨ Passionate about retail, sales, and customer service
✨ Comfortable recommending products and driving commercial results
✨ Positive, proactive, and solution-oriented
✨ A strong team player who enjoys a fast-paced environment
✨ Flexible with weekends, holidays, and peak attraction periods
🌟 Join our team and help turn every guest visit into a memorable experience while driving the commercial success of one of New York City's most iconic attractions! 🛍️📸✨
About You
🎢 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!
😄 Fun, dynamic, and friendly personality that lights up the room.
🗣️ Great communication, listening, and people-boosting skills.
🚀 Self-motivated and ready to shine—solo or with the team.
📅 Super flexible—able to work days, nights, weekends, holidays, and special events!
The Perks of the Magic ✨🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.💰 401(k) Savings Plan: Build your future with our company-matched retirement program.🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
USD $17.50/Hr.
Follow us on Instagram: @Merlinentertainments
The greatest place in the world to work and play 💜
Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year.
Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
