Job Description

Guest Experience Expert

Is this you?

• You’re the ultimate host with a strong sense of responsibility.
• Your skills are the result of solid training that has made you a pro.
• OPERA isn’t just music to you—tech-savvy is your middle name.
• International guests aren’t just contacts to you—they’re a daily highlight.
• Your work style is so organized and structured that even your calendar would turn green with envy.
• Charisma and the ability to shine in a multicultural environment are part of your repertoire.
• Your look isn’t just well-groomed—it also embodies confident style.
• Friendliness, the ability to motivate others, and collegiality aren’t just buzzwords to you—they’re values you live by.
• Your language skills aren’t just top-notch in German and English—any additional foreign language is a bonus.

Here’s what we offer you

• A dynamic and young team of more than 200 bright minds who never forget to have fun at work
• In-house training
• An open and transparent corporate culture that centers on the values of a passion for excellence, guest-centricity, and a spirit of innovation.
• Fair and accurate time tracking
• Solid benefits from an international hotel chain, such as employee rates at over 10,000 hotels worldwide, and much more
• Enjoyment at work
• The position offers an attractive challenge with opportunities for growth and learning for the incumbent
• a permanent position that requires independence and personal responsibility
• You can expect a versatile role in a very lively and structured environment, with progressive and dynamic employee policies, as well as the benefits of an international hotel group.

What to Expect

• Flexible work hours, including early, late, and weekend shifts.
• Expertise in ensuring smooth check-in and check-out processes.
• Responsibility for cash register, daily, and monthly closings with a keen eye for accuracy.
• Passionate guest reception and care to ensure an unforgettable experience.
• Modern feedback management that views problems as opportunities for improvement.
• Supporting and training staff in accordance with internal guidelines and standards for the front office.
• Performing supervisory duties with a focus on efficiency and quality.

IMPORTANT

Language skills: Fluent English and minimum B2 in German

Working in Switzerland: B or C permit or EU nationality ONLY

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.