We are extraordinary people creating extraordinary experiences. #extraordinarytogether
Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our outdoor, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Guest Services team is hiring a Guest Experience Duty Manager.
In this role, you will lead the day to day guest experience operation at Bicester Village, from opening and closing the Village to overseeing key guest facilities and resolving issues in the moment. You'll work closely with teams across Retail, Marketing and Tourism to keep every part of the guest journey running at its best.
Location: Bicester Village, Oxfordshire. Onsite, with flexibility required across evenings, weekends and Bank Holidays
A few of the key responsibilities in this role:
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
A warm welcome, the chance to build an ever evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
We're proud to be a diverse and inclusive employer, and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.
We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether
The Bicester Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected in its design and architecture, making them a Collection of unique destinations, located in Europe and China's most important luxury and fashion markets.
Bicester Village ∙ La Roca Village ∙ Las Rozas Village ∙ La Vallee Village ∙ Maasmechelen Village ∙ Fidenza Village ∙ Wertheim Village ∙ Ingolstadt Village ∙ Kildare Village ∙ Shanghai Village ∙ Suzhou Village
Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions. Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and most importantly, fun.
Its a story of entrepreneurial spirit. We never stand still. That's why and how we achieve DOUBLE DIGIT GROWTH year on year. Our 'secret sauce'? Four different perspectives working together to deliver the magic; real estate, retail, hospitality and curation of experience. When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise: To offer something extraordinary every day to our guests, our brand partners and our colleagues.
Its a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.
Its a story of extraordinary people doing extraordinary things.
