Job Description

Guest Experience Attendant | Smith Tower

Are you someone inspired by History and who loves to share it with others? Our Guest Experience Attendants at Smith Tower are our first line in customer service as guests from all over the world come to see Smith Tower. Our Guest Experience Attendants guides guests through their admission ticket purchase, able to present the exhibits and programs we offer, and provide recommendations on retail, food and beverage, and events at Smith Tower. Join us as a part of the amazing history of Smith Tower!

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $21.30 - $21.50 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Engage with Guests: Create a welcoming and fun environment by greeting guests with a smile and providing friendly assistance throughout their visit.
• Sells Admission Tickets, Retail Items, and Special Events: Handle ticket sales and retail transactions efficiently at the observatory entrance and admissions area. Promote Smith Tower’s consumer events.
• Assist with Table Assignments: Assist with waitlist seating for the 35th Floor and oversee guest control for ticketed events and deliver excellent guest services.
• Provide Information: Welcome guests within the attraction, explain payment processes, and guide them on tour capabilities at Smith Tower.
• Narrate Smith Tower's Story: Share the history and highlights of Smith Tower with guests, both at the entrance and in the elevator, ensuring they know what to expect during their visit.
• Operate the Elevator Safely: Escort guests to the 35th floor, engaging them with interesting conversations about Smith Tower’s history and culture.
• Maintain Cleanliness: Keep the entryway, exhibits, and public areas tidy and up to date, contributing to a pleasant atmosphere.
• Maintain a Professional Attitude: Always exhibit a warm and professional demeanor to ensure an exceptional guest experience in the Smith Tower Admissions/Guest Service lobby and elevator.
• Fulfill Opening and Closing Duties: Perform tasks such as restocking, inventory management, opening awnings, sweeping, and mopping, and refilling water for guest perks.
• Support Daily Operations: Work with the departmental lead to ensure all Standard Operating Procedures (SOPs) for opening, midday, and closing are completed.
• Incoming Information Calls: Answer all inbound calls from guests and speak clearly and professionally by providing information.
• Ensure Neatness: Maintain the cleanliness and organization of the box office and museum, point of sale stations, restrooms, storage areas, and shared team member spaces.
• Collaborate with Team: Communicate effectively with other team members and supervisors on guest flow management and other requests.
• Anticipate Guest Needs: Assist the Manager with managing guest flow and use positive suggestive selling techniques.
• Participate in Team Environment: Offer suggestions and aid workflow for management, and cover shifts for various Guest Experience positions as needed.
• Perform Other Duties: Carry out additional tasks as assigned by management to support the overall guest experience.

What You Bring

• One (1) Year experience with Guest Services and Customer Service within the hospitality and attractions industry.
• The ability to solve practical problems when only limited standardization exists.
• Able to work all times of business operations including nights, weekends, and holidays.
• Strong communication skills, including correspondence via phone, messages, and email. Ability to effectively present information and respond to questions from team members, clients, guests, or the public.
• Strong computer skills: Able to use Point of Sale Electronic Software. Proficient in Smith Tower’s Ticketing System FareHarbor.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.

Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.