The NRMA

Guest Experience and Pool Attendants

The NRMA  •  Umina Beach, AU (Onsite)  •  9 hours ago
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Job Description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Looking for a job that's a little more fun than the usual? At NRMA Ocean Beach Holiday Resort, we're looking for energetic, outgoing and guest-focused team members to join our Guest Experience team.

From poolside safety and trivia to helping guests create unforgettable holiday memories, you'll be right in the middle of the action. No two days are the same and that's exactly what makes this role so rewarding.

If you're energetic, people-focused and love being part of the action, this is the perfect opportunity to spend your days creating memorable holiday experiences in a place where every shift feels a little different.

  • Multiple casual opportunities available
  • Flexible shifts between 7:00am and 9:30pm

What You'll Do

As part of our Guest Experience team, you'll help deliver activities, supervise guest areas and create memorable moments for families holidaying with us.

Your day-to-day may include:

  • Delivering and assisting with guest activities and holiday programs
  • Supervising pool areas and ensuring a safe environment for guests
  • Engaging with guests throughout the resort and encouraging participation in activities
  • Setting up and packing down activity spaces and equipment
  • Assisting guests with enquiries and providing exceptional customer service
  • Creating a welcoming, inclusive and fun environment for guests of all ages
  • Supporting the wider resort team during busy holiday periods

What You'll Bring

  • An outgoing, bubbly personality! Your energy is contagious!
  • Confidence working with people of all ages (kids, parents, grandparents—everyone’s welcome).
  • Ability to run outdoor activities and entertainment for large groups.
  • Cool under pressure and ready for the fast pace of peak periods.
  • Happy to take the spotlight, whether it’s on the mic or joining in the fun.
  • Strong customer service skills and a genuine love of making people smile.
  • Reliability and flexibility to work weekends, public holidays and school holiday periods
  • Pool Attendants: Must be 16+ and hold a current First Aid and CPR Certificate (or willingness to obtain)
  • Working With Children Check (or willingness to obtain)

Most importantly: You bring the personality; we’ll handle the training!

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Bring your personality, confidence and positive attitude. We'll provide the beachside workplace and the unforgettable holiday atmosphere.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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