Job Description

What’s the Job?

As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll report to the Guest Experience Supervisor.

Your day-to-day

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

• Accommodating general and unique requests.

• Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.

• Provide information on hotel services and facilities.

• Answer phones in a prompt and courteous manner.

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office/Guest Relations department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What we need from you

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office/Guest Relations department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.

• Meals whilst on duty.

• Private health insurance discount.

• Kimpton Benefits: our platform with exclusive discounts for employees.

• Cool work environment and lots of fun! ??