Accor

Guest Experience Agent

Accor  •  Melbourne, AU (Onsite)  •  30 days ago
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Job Description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

  • Deliver exceptional customer service during check-in, check-out, and throughout guest stays
  • Proactively manage and resolve guest feedback
  • Handle credit, cash transactions, and related documentation accurately
  • Promote hotel services and special offers
  • Respond to phone and email enquiries promptly

Qualifications

What we’re looking for:

  • Previous front office or customer service experience
  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Familiarity with Opera Cloud (preferred)
  • Excellent organisation and time management
  • Flexibility to work various shifts, including mornings, evenings, and weekends

Additional Information

What we offer:

  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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