Job Description

Purpose of the Role

The Guest Experience Advisor is the first point of contact for visitors at the shopping centre. This role focuses on providing excellent customer service, assisting guests with information and support, and ensuring every visitor has a positive and welcoming experience.

Key Responsibilities

Customer Service

• Greet all guests in a friendly and professional manner.

• Provide accurate information about stores, services, promotions, and events.

• Respond to guest questions, concerns, and feedback politely and efficiently.

• Support guests with special requirements, including accessibility needs.

Operational Duties

• Manage lost and found items according to centre procedures.

• Sell and process gift cards.

• Keep the information desk clean, organised, and presentable.

• Stay informed about store locations, opening hours, and centre activities.

• Communicate with security, cleaning, and management teams when necessary.

Guest Experience

• Proactively approach and assist guests when needed.

• Promote centre events, offers, and loyalty programmes.

• Help create a welcoming and enjoyable atmosphere in the centre.

Administrative Tasks

• Complete daily reports and logs accurately.

• Assist with centre events and promotional activities.

Skills, Knowledge and Experience

• Customer service

• Hospitality/Retail experience

Working Hours - FTC. Part-Time 8 Hours per week on a Sunday

Salary - £13.10/hr

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Please see our Benefits Booklet for more information.