Job Description

Bedrijfsomschrijving

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Vacatureomschrijving

Are you passionate about delivering excellent guest service in a busy, exciting and dynamic retail environment?

We are currently looking for a Guest Experience Advisor to join our welcoming Roosendaal Guest Experience team,working 18 to 24 hours per week, offering a great opportunity to be part of a fast-paced centre where every guest interaction matters.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving

What you’ll be doing…

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

Functie-eisen

You will…

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Dutch. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Aanvullende informatie

Why start your journey at McArthurGlen?

• You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.