Job Description

POSITION TITLE:

Guest Experience Administration Intern

REPORTS TO:

Administration Coordinator

LOCATION:

Indianapolis, IN

FLSA STATUS:

Non-Exempt

EMPLOYMENT TYPE:

Internship

DURATION OF INTERNSHIP:

January 2027 – July 2027

ABOUT US

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

The Guest Experience Administration Intern will report to the Administration Coordinator to assist with seasonal staff recruitment, hiring/onboarding, communication, payroll, and seasonal staff training. The Intern will regularly work with our HR and Payroll departments to provide excellent service to our employees and problem-solve a variety of employee hiring, onboarding, and payroll issues. During the Month of May, the Guest Experience Administration Intern will conduct everyday administrative duties and work with Guest Experience staff to ensure that our large-scale events run smoothly.

In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondences with a diverse group of seasonal employees
• Conduct phone interviews of potential new employees
• Help manage employee hiring software and tracking process
• Assist with the training development of 750 seasonal employees
• Manage the Track Rescue rehiring and new hire processes for around 150 employees
• Troubleshoot various event day staffing administrative issues
• Work closely with Safety Patrol leadership to resolve a wide range of issues
• Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
• Assist the Administration Coordinator in the planning of staff events such as All-Hands Training Day and large-group meetings
• Provide administrative and operational support for IMS Guest Experience department
• Assist with post-event feedback collection and reporting
• Resolve and communicate customer service-related issues/concerns
• Actively participate in all College Program activities and development opportunities
• Other duties as assigned by the supervisor

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• Previous experience in the IMS College Program is preferred
• A strong interest in event and staffing operations
• Interest and experience in event planning and execution
• Ability to quickly process and react to problems with minimal supervision
• Innovative thinker and self-starter with perseverance to lead teams to success
• Effective written/verbal communication and advanced computer skills
• Effective interpersonal and leadership skills
• Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Education:

• Currently pursuing an undergraduate or graduate degree from an accredited college or university

Leadership:

• This position does not have direct supervisory responsibilities
• This position will assist with the management of seasonal employees during event times

FLEXIBILITY & TRAVEL

• No travel required.
• Position requires working on some weekends as well as evening hours based upon our business needs.
• Flexibility and adaptability are key skills needed for this role.

PHYSICAL DEMANDS

• Ability to occasionally lift and/or move up to 25 pounds
• Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings

WORK ENVIRONMENT

• Employee will be exposed to those conditions normally encountered in a business office environment
• Employee is faced with frequent interruptions and must work in close proximity to others.
• Fast-paced, collaborative office and event settings
• The noise level in the work environment can be loud, due to professional racing events.

BENEFITS & PERKS

• Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500
• Access to developmental programming and networking events

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.