Job Description

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.

Working Hours various:

Monday – Friday: 9:00 am – 10:00 pm GMT

Saturday & Sunday: 8:15 am – 10:00 pm

This role provides operational cover to ensure seamless, exceptional guest, supplier and landlord support. The

UK office is open from 9:00 – 5:30 pm. We then run an Out Of Hours (OOH) service until 10 pm from South

Africa. The core OOH timings are from 5:30 – 10:00 pm Mon – Friday and 8:15am – 10:00pm Saturday &

Sunday.

Key Responsibilities

1. Guest Care & Out-of-Hours Support

• Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries
• Handle check-in support, access issues, maintenance concerns, and urgent guest situations
• Coordinate with landlords and suppliers to resolve issues quickly
• Escalate complex cases when needed
• Maintain clear shift handovers and operational updates
  

2. Property Database Management

• Update and validate landlord and property information
• Maintain accurate property listings and availability records
• Review temporary listings and database accuracy
• Support property database growth and landlord data management

3. Enquiry & Booking Support

• Manage and follow up on pending and last-minute enquiries
• Update enquiry statuses and accommodation offers
• Support urgent accommodation coordination and operational requests

4. Additional Projects

Assist with occasional projects such as:

• Social media support
• Review collection
• Process improvements
• Business initiatives and administrative tasks

Requirements

• Previous experience in customer service, operations, hospitality, property, or administrative roles
• Strong communication and problem-solving skills
• Excellent multitasking and organizational abilities
• Comfortable working independently in a remote environment
• Proactive, detail-oriented, and customer-focused mindset
• Good computer skills (Microsoft Office / Microsoft 365)
  
  Technical Setup Required
• Quiet workspace
• Reliable internet connection
• Computer/laptop
• Mobile phone
• Microsoft Teams access
  
  

Benefits

• Competitive salary.
• Ability to work remotely.
• Significant room for growth over time