Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
The Guerlain Spa Massage Therapist is responsible for ensuring the seamless delivery of massage and body treatments. Adhering to the brand standards and providing guests with the highest levels of service.
Provide massage and body treatments to guests.
Promote wellness and accommodate guests to achieve their goals.
Assess guest needs and inquire about contraindications prior to service commencing.
Escort guests to and from treatment rooms, and other spa areas as requested by guests.
Prepare treatment room and work areas at the beginning of each shift.
Maintain cleanliness of work area throughout shift, sanitizing and properly store tools and equipment at the end of each shift.
Promote and upsell treatments and retail suited to guest needs.
Keep up to date with current techniques and modalities related to the field of work.
Periodically ascertain guest comfort, safety and privacy throughout the service. Direct all efforts toward guest satisfaction.
Handle guest incidents in accordance with Raffles Standard Operating Procedures, and informing supervisor/manager.
Report any treatment room defects to spa management to ensure prompt follow up.
Maintain current skills and license in specialized area per state requirements.
Ensure uniform and appearance is tidy and professional, in line with grooming standards.
Adhere to all Raffles Brand Standards, department procedures and spa service standards.
Education & Experience:
Must possess current and valid license as a massage therapist in state of employment.
Minimum 2 years’ experience in a luxury spa environment.
Certified and skilled in performing various modalities of massage.
Physical Requirements:
Flexible hours required.
Stand for an extended period of time, manipulate objects of varying size and weight.
General Requirements:
Passion for guest care.
Sound understanding of spa and wellness.
Able to communicate clearly and professionally among team members and towards guests.
Proficiency in all components of massage, anatomy and physiology.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
