Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.
Provide warm welcome and personalized service to all guests visiting the Spa.
Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
Handle telephone reservations in line with service standards, using proper telephone etiquette.
Ascertain guest satisfaction upon guest departure and ensure.
Provide guest escorts to changing rooms, relaxation area and swimming pool.
Complete all opening and closing duties professionally and accurately.
Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
Provide retail recommendations to guests tailored to their specific needs.
Report accidents, injuries to management.
Adhere to all Raffles Brand Standards, department procedures and spa service standards.
Ensure uniform and appearance is tidy and professional, in line with grooming standards.
Other duties as assigned.
Education & Experience:
Minimum 2 years of experience in luxury hotel or spa front of house position.
Computer literate preferably with knowledge of spa reservation systems.
Physical Requirements:
Flexible hours required.
Able to stand for an extended period of time and work within a team with shift rotations.
General Requirements:
Passion for guest care.
Personal interest in spa treatments and holistic lifestyle.
Telephone skills ideally in conjunction with handling reservations.
Able to work within a team with rotating shifts.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
