As theTeam Manager, you will lead and inspire your team to create and deliveran unsurpassed luxury service culture in the store.

You will lead from the selling floor,whereyour mosttime is spent,executing thestrategy,anddeliveringreal-timecoaching and feedback to achieve business and product category goals.

You will develop and grow thepeoplewithin your teamthrough consistently contributing totherecruitment, retention,and developmentof the best-in-classtalents.The Team Manager willrepresentthe brand as a Gucci Ambassador byalways embodying and promoting the Gucci Values

Key Accountabilities

ClientExperience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisoroperateswith a hospitalityand elevatedattitude

• Capture meaningful client data to build relationships to personalizeprospectclient development opportunities.

• Effectivelyutilizevarious clienteling tools todrive client loyalty and acquisition.

• Leadclienteling activities with your teamand developactionsplans accordinglyto reach clear goals and KPIs

• MonitorClientAdvisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence

• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.

• Lead by example on the selling floor in embracing the Gucci selling ceremony

• Manage theclients'flow on the selling floor to ensurethat everyone isaddressedwith exceptional service

• Manage and resolveclientservice issues with the end goal ofretainingand enrichingthe client relationship.

• Model Gucci image throughappropriate wardrobeand presenceasper the company’sgrooming guidelines.

• Developandmaintaina deepknowledge of competition and prospects in the store’sareaand stay well connected to local trends and evolution.

Leading People

• Working on the selling floor,maintainingconstant contact with your team,supportingand coaching where needed,andensuringa consistentclient experience

• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high–behavioral observation with TrainingFollow-upApp.

• Actively lead theannual Performance andDevelopmentConversationsactivitywith yourdirect reports ensuring quality and inspiring career conversations.

• Conduct regular and monthly performance conversations,discuss results and opportunities, and developaction plans.

• Leadengagingmorning briefingsusing different facilitation techniques,as andwhenrequired, delivering key business communication and daily objectives

• Develop and leadcross-categoryfocus, ensuring your team can anddoessell all categories across all floors

• Participate in attractingandrecruitingnew team members through conductingbehavioral-basedinterviews and keeping a talent pipeline from competitionheadhunting

• Ensure effective, holistic, andtimelyonboarding for new joiners of your team.

• Manage and resolveemployee-relationsmattersin partnership with theStore Managers andPeoplePartners

• Monitor your team’s adherence to company policies andprocedures;following up when needed.

SalesPerformance

• Monitor the performance of the assigned categoriesand all store KPIsand proactively propose action plans to reach the targets

• Maximize time spent on the shop floor for motivating teammembersincluding using sellingtechniques effectively as a role model.

• Consistentlyanalyze store results (KPIs, RED,peopleKPIs,etc.) andpartner withtheStore Managerto provideadequate recommendations and improvementactionableplans

• Partner with theStore Managersand the Merchandising team, by providing effective feedback on products, stocksituation,and specific category requests to grow the business

• Partner with the StoreManagersand the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.

• Utilize digital platforms to support store and online product sales.

• Oversee and supporttracking ofall special orders through merchandising communication.

Running the House

• Collaborate with Operations, Human Resources, Loss Prevention, and othercross-functionaldepartments while adhering to and enforcing all company policies and procedures.

• Plan andliaise with the Store Managers toaccuratelyschedule FTE according to individual capabilities of team members and traffic flowtoensureappropriate coverage

• Effectivelyallocatetasks/activities based on people's abilities and delegate effectively.

• Support andmaintainvisual merchandising standards set bythe WWheadquarters

• Maintain full organization of company assets in the back of houseandfront of house perthe company’sstock guidelines

• Supportand executeproduct handling, transactions, payment processes,and general storeadministration.

• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.

• Optimizestock/inventorymanagementensuring monitoring and reporting of any risks.

• Ensurewiththe Store Managersoptimaland consistent adherence to all keyhealth, safety, and security aspects

Requirements

• 4+years of sales management experience in retail, luxury retail, or service-related industry.

• Abachelor’s degreein a related field is preferred.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

• Proven ability to drive positive client experiences that build loyalty and deliver measurable results

• Ability to manage competing priorities in a fast-paced environment

• Proficiencywith Microsoft Office software including Word, Excel, PowerPoint,andOutlook

• Industry awareness and strong business acumen

• Strong verbal and written communication skills and excellent organizational skills

• Passion for the fashion industry

• Flexibility toworka retail schedule which will include evenings, weekends, and holidays.

We are passionate makersand boldthought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com     

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need Please only send inquiries concerning requests for reasonable accommodations.