Job Description

We are looking not only for dreamers, but for Dream-makers!
At Gucci you will be able to transform your dreams into something real,
adding your contribution to the fashion world.

The Store Manager is responsible for ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the Gucci brand, in line with corporate policies and procedures.

Key Accountabilities

Sales and Customer Management

• Establishes and implement Action Plans in order to develop sales for each product category and client segment
• Articulates Vision with Strategy & Implementation establishing priorities
• Monitors P&L Cost and Retail KPI’s in order to maximize the Store turnover
• Ensures achievement of business goals and strategic projects, keeping in constant connection with Corporate functions
• Ensures the implementation of CRM initiatives to develop a clientele network for the store,
• Develops a Client Centric Culture aimed to maximize the existing customers and enlarge the new client base encouraging a Client Centric approach in all the staff
• Ensures the development of motivation, sense of belonging and business involvement

People Management & Development

• Builds effective team engaging, retaining and constant evaluate and develop people
• Promotes effective coaching activities to their directs reports
• Connect with Peers creating and effective and collaborative network
• Is a Role Model, inspiring and motivating the Staff
• Monitoring and share feedbacks with HR function in terms of % of people turnover; internal promotion/mobility and Talent Mapping keeping in consideration Personnel Cost
• Constantly updates PMP Results

Business and Process

• Ensures the economical and operational effective management of the store, in compliance with internal policies and procedures
• Ensures the adequate integration and optimization between front and back-office, upholding the Respect of Gucci Standards and Procedures
• Has and constantly updates his/her deep knowledge of the luxury market sharing his/her passion and knowledge
• Monitors Store Visits Results, Mystery Shopping Results and Internal/External audits results

Key Requirements

• Proven experience in a similar role within a Luxury Fashion Company
• Ability to manage multiple tasks in a fast paced environment
• Proven ability to drive results
• Excellent organizational skills
• Commercial awareness and strong business acumen
• Talent for managing, coaching and developing a team
• Strong communication skills
• Passion for fashion industry
• Strategic vision in order to develop the business

Job Type

Regular

Start Date

2026-12-31

Schedule

Full time

Organization

Gucci Swiss Retail SA