Job Description

Summary

We are looking for a Store Manager to lead and inspire our team in Heathrow Terminal 3.

In this role, you will be accountable for the overall performance of the store, ensuring operational excellence, commercial success, and an outstanding customer experience, while maintaining full compliance with company policies and procedures.

Job Description

Key Accountabilities

• Drive the achievement of business objectives, including sales targets, KPIs, and strategic initiatives, through effective collaboration with Corporate functions such as Visual Merchandising, Merchandising, Training and Operations.
• Develop and execute action plans to maximise sales performance across all product categories and customer segments.
• Foster a client-centric culture that strengthens customer loyalty, enhances retention, and attracts new clients.
• Ensure seamless integration between front-of-house and back-of-house operations, maintaining the highest standards of efficiency, service, and compliance with Company policies and procedures.
• Monitor store visits, customer feedback, and mystery shopping results, implementing actions to continuously elevate the customer experience.
• Build, inspire, and develop a high-performing team through effective leadership, coaching, and succession planning, while proactively managing performance issues through clear improvement plans.
• Partner with the HR team to reduce employee turnover, support internal career progression, optimise labour costs, and identify, develop, and retain key talent within the business.

Key Requirements

• Proven experience in a Store Manager role within the luxury fashion or premium retail sector.
• Strong commercial acumen with a track record of delivering sales targets and driving business growth.
• Strategic mindset with the ability to identify opportunities and implement effective action plans.
• Ability to lead, coach, and develop high-performing teams.
• Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills, with a customer-focused approach.

Job Type

Regular

Start Date

2027-01-01

Schedule

Full time

Organization

Gucci Ltd.