Role Mission

As theSenior Client Advisor,youare the Gucci brand ambassador responsible for achievingsales objectivesby deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.

Youaspiretostep intothe sphere of store leadershipbysupportingcertainactivities related tomanagement and store functions

Key Accountabilities

Client Journey

• Proactively engage andestablishstrong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, anddemonstratinggenerosity and desire to exceed their expectations.

• Develop client base by recruiting new clients and developing existing onesto the top tier of the segmentation

• Leverage in-store technology to ensure every client’s experienceis smooth, pleasant, and relevant.

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel,etc…)

Sales Excellence

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.

• Select the right products matched to client needs and benefits and effectively usecross andupselling techniques.

• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

• Maintain a “One-Gucci-Client” perspectiveregardless of purchase location,onexchange,returns,repairs,and othersuch transactionsthat are critical to a positive client experience.

• Guide and inspire the client to make the best possible decision to buy the right product. 

• Foster open and constructive communication with team members, beingalways collaborative and proposing effective solutions.

• Assist, as the first point of contact,inresolvingcommonclient issuesand needs.

Brand & Product

• Using knowledge of Gucci and our products, engage with theclientsusing storytelling, expert product knowledge, and honest styling advice toassistthem in making informed purchasing decisions.

• Proactively attendtrainingsto gain insights on product knowledgeand selling techniques.

• Ensureto be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services,etc) and clients’ segmentation tocome up withthe bestpossible solutionsfor our clients.

• Combines styling knowledge with the ability to offer products to best serve the client.

• Embody Gucci's philosophy, values, and lifestylewith an enthusiastic attitude.

• Support for aconsistent and branded onboarding experience fornewClient Advisors andsupport onfacilitatingtraining in collaboration with store management to ensure brand initiatives are understood(in case of a needed support on this management function)

Operational Excellence

• Activelyparticipateinall store operations such as stock maintenance, stock inventories,and general store administration activities.

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

• Accurately process all POS transactions and ensureaccuratecapture ofclientinformation.

• Contribute to upholding the visual display of all productsfollowingGucci visual standards.

• Follow Companygrooming at all timesand according to Gucci standards and policies.

• Ensureoptimallevels of products on the sales floor in line with corporate policies and procedures.

• Manage general store administrationand functionality.

• Perform management functions at the POS, inclusive of approval of client returns and exchanges(in case ofa neededsupport on this management function)

• Able to perform opening and closing procedures, inclusive ofsecuring ofassetssuch assafe combinations and keys to store(in case ofa neededsupport on this management function)

Requirements

• 4+ years of luxury fashion sales experience and excellenttrack record, preferably in a similar role or customer service setting.

• Passionand natural interest in relationship building andpeopleengagement.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

• Proven ability toperformcertain complex taskswith accuracy andcommitment.

• Proven ability tocollaborate with teammates and act as a role model.

• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.

• Deepknowledgeabout andpassion forfashion and luxury

• Flexibility toworka retail schedule which will include evenings, weekends, and holidays.

• Excellent commercial awareness andclientattitude

• High flexibility and ability to adapt to differentclientsand complex situations.

• Strong communicationskills, internally and externally.

• Ability to work in afast-movingand dynamic environment

We are passionate makersand boldthought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com     

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need Please only send inquiries concerning requests for reasonable accommodations.