Job Description

Duties and responsibilities:

 This position will be responsible for conducting store daily operation, efficiently deal with clients’ enquires to meet clients’ expectations.

 Answer clients’ phone calls and platform enquires to provide professional service in terms of product recommendations, brand news, stock, logistic, store information etc.

 Achieve key KPIs , such as, service level, abandon rate, mystery shopper result, satisfaction rate, individual and team sales targets etc.

 Handle customer complaints to ensure customers’ satisfaction, and be careful with sensitive issues & emergency cases

 Outreach clients through CRM phones and phone calls to conduct clienteling activities

 Build long relationship with clients, enhance clients’ loyalty and foster VIGs

 Sorting relevant information and filling dedicated reports

 Collect clients’ feedback and report to team supervisor

 Complete leaders’ daily tasks and work closely with other internal departments to ensure the store to operate smoothly

Job Requirements

 Minimum 1 years of customer service team management experience in call center

 Familiar with operation system and standards

 Passionate on sales, a collaborative team player

 Deep understanding of the luxury customers, their needs and expectations;

 Ability to work with tight deadlines and achieve multi-task, proactive & problem solving abilities and high level of flexibility;

 Good verbal and written communication skills

 Fluent Mandarin

 Good voice

Job Type

Fixed Term (Fixed Term)

Start Date

2026-09-14

Schedule

Full time

Organization

GUCCI CHINA TRADING LIMITED