As the Client Advisor,youare theGucci brand ambassadorresponsible for achievingsalesobjectivesby deepeningclientconnections toGucciand providing them with thebest-in-class service,elevated andunique experience, andstrong clientrelationships

Key Accountabilities

Client Journey

• Proactively engage andestablishstrong relationships with clients, making the client feel valuedand at easefrom the first point of contact by offering best-in-class service be itin-storeor remotely.

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

• Build rapport with clients by discovering their needsand aspirations,creatingconnectionsandbonds,anddemonstratinggenerosity and desire to exceed their expectations

• Develop client base by recruiting new clients and developing existing ones.

• Leverage in-store technology to ensure every client’s experienceis smooth, pleasant, andrelevant.

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

• Create and add valueto the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel,etc…)

Sales Excellence

• Drive individual and collective sales results and maximizeselling opportunitiesin-storeand remotely.

• Provide exceptionalclientexperience, focusing on hospitality and elevation through selling skills, luxury gestures,and product rituals.

• Use effective selling techniques in a natural, warm, and elevated mannertodrive salesandaclient-centricattitude

• Select the right products matched to client needs and benefits and effectivelyusecross andupselling techniques.

• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

• Maintain a “One-Gucci-Client” perspectiveregardless of purchase location,onexchange,returns,repairs,and othersuch transactionsthat are critical to a positiveclientexperience.

• Guide and inspire the client to make the best possible decision to buy the right product. 

• Foster open and constructive communication with team members, beingalways collaborative and proposing effective solutions

Brand & Product

• Using knowledge of Gucci and our products,engagewith theclientsusing storytelling, expert product knowledge,andhonest styling advice toassistthem in making informed purchasing decisions.

• Proactively attendtrainingsto gain insights on product knowledgeand selling techniques.

• Ensureto be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services,etc) and clients’ segmentationtocome up withthe bestpossible solutionsfor our clients.

• Combines styling knowledge with the ability to offer products to best serve the client.

• EmbodyGucci's philosophy, values, and lifestylewith an enthusiastic attitude.

OperationalExcellence

• Activelyparticipateinall store operations such as stock maintenance, stock inventories, etc

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

• Accurately process all POS transactions and ensureaccuratecapture ofclientinformation.

• Contribute to upholding the visual display of all productsfollowingGucci visual standards.

• Follow Companygrooming at all timesand accordingtoGucci standards and policies.

• Ensureoptimallevels of products on the sales floor in line with corporate policies andprocedures.

• Manage general store administrationand functionality.

Requirements

• 2+ years of luxury fashion sales experienceand excellenttrack record,preferably in a similar role or customer service setting.

• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

• Flexibility toworka retail schedule which will include evenings, weekends, and holidays.

• Deepknowledgeabout andpassion forfashion and luxury

• Excellent commercial awareness andclientattitude

• High flexibility and ability to adapt to differentclientsand complex situations.

• Strong communicationskills

• Ability to work in afast-movingand dynamicenvironment

We are passionate makersand boldthought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com     

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need Please only send inquiries concerning requests for reasonableaccommodations