Role Mission
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
We are currently seeking a Client Advisor to join our dynamic team in our Collins St store!
Serve customers accordingly with Gucci selling ceremony.
Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
Guarantee cross and up-selling for all product categories
Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to managing the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
Ensure the products' replenishment and physical inventory of merchandise
Follow Company grooming, according with Gucci standards and policies
Flexibility to work on a rotating roster
Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness and customers attitude
High flexibility and ability to adapt to different customers
Team-player mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2026-09-01
Schedule
Full time
Organization
GUCCI AUSTRALIA PTY LTD
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté.
Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy.
