Job Description

Role Mission
Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.
Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Reporting to the Store Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Client Journey
· Proactively engage and establish strong relationships with clients, making the client feel
valued and at ease from the first point of contact by offering best-in-class service be it instore
or remotely.
· Deliver a personalized, client-centric experience, fostering strong and lasting relationships to
drive repeat business and enhance brand loyalty.
· Build rapport with clients by discovering their needs, desires and aspirations, creating
connections and bonds, and demonstrating generosity and desire to exceed their
expectations.
· Develop client base by recruiting new clients and developing existing ones.
· Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and
relevant.
· Collect meaningful client information throughout the client journey to understand their
preferences to customize the service provided to them.
· Create and add value to the client’s experience by providing them with useful insights on
local lifestyle trends (Theater, arts, travel, etc…).
Sales Excellence
· Drive individual and collective sales results through monitoring KPIs and maximizing selling
opportunities in-store and remotely.
· Provide exceptional client experience, focusing on hospitality and elevation through selling
skills, luxury gestures, and product rituals.
· Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a
client-centric attitude.
​· Select the right products matched to client needs and benefits and effectively use cross and
upselling techniques.
· Proactively promote virtual appointments and distance sales by seeking to recruit clients to
create selling opportunities.
· Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange,
returns, repairs, and other such transactions that are critical to a positive client experience.
· Guide and inspire the client to make the best possible decision to buy the right product.
· Foster open and constructive communication with team members, being always
collaborative and proposing effective solutions.
Brand & Product
· Using knowledge of Gucci and our products, engage with the clients using storytelling, expert
product knowledge, and honest styling advice to assist them in making informed purchasing
decisions.
· Proactively attend trainings to gain insights on product knowledge and selling techniques
· Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns,
fashion trends, services, etc) and clients’ segmentation to come up with the best possible
solutions for our clients.
· Combines styling knowledge with the ability to offer products to best serve the client.
· Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
Operational Excellence
· Actively participate in all store operations such as stock maintenance, stock inventories, etc.
· Adhere to all policies and procedures with a focus on loss prevention and operational
excellence.
· Accurately process all POS transactions and ensure accurate capture of client information.
· Contribute to upholding the visual display of all products following Gucci visual standards.
· Follow Company grooming at all times and according to Gucci standards and policies.
· Ensure optimal levels of products on the sales floor in line with corporate policies and
procedures.
· Manage general store administration and functionality.

Job Type

Regular

Start Date

2026-07-01

Schedule

Full time

Organization

Gucci Vietnam Co. Ltd.