Job Description

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

RESPONSIBLITIES:

Sales & Client Service

• Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication

• Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty

• Proactive achievement of monthly sales objectives

• Follow-up on client enquiries and requests, including after sales services, proactively and independently

• Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs

• Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information

• Exercise team work and collaboration to ensure that client needs are placed at top priority

Visual Merchandising Management

• Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

Operations

• Adhere to all in-store SOPs

• Assist with cashiering and daily closing settlement

• Stocks receiving and packing in the respective categories assigned

• All other related duties as assigned by the Store Manager

Inventory Control

• Conduct category scans for inventory purposes

• Assist with stock maintenance and cycle counts

• Replenishment of display merchandise as required

Requirements:

• Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion

• Customer service oriented and driven in sales

• Independent individual with strong decision making skills

• Inquisitive mindset with the ability to engage

• Passionate in growing a career within the luxury fashion industry

Job Type

Regular

Start Date

2026-01-01

Schedule

Full time

Organization

PT Gucci Retail Indonesia