As theAssociate Store Director,you will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centricstrategy

With the 360° business vision of the storeand strong partnership with the Store Director, you will effectively lead and support all activities to achieve the company’s strategy, store’s businessobjectivesand KPIs, and set goals and guidelinesfromall business functions.

You are a dynamic and inspiring leader forClient Advisors andTeam Managers in the store, with whom you are consistently creating and delivering an unsurpassed luxury service culture

You are expectedto act as the Store Director when needed and torepresentthe brand as the Gucci Ambassador

Key Accountabilities

ClientExperience

• Leadteamsin executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

• Supportstore teamsin implementing actions to continuously improvethe clientexperience and loyalty in line with the highest standards of hospitality, elevation, and exclusivity.

• Leadteamsto consistently develop and implement localeventand business opportunities through continuous networking andleveragingtop-client relationships.

• Drive collaborationin the storeto achieve coherent and strongclienteling-related activities and training.

• Ensure themonitoring,development, implementation, and execution of company CRMand client developmentinitiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

• Oversee and advance fullutilizationof the variousclientelingtools to drive client loyalty and acquisition.

• Oversee and guidestoreteamsto manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

• Coach andassistyour team to manage and resolve client service issues with the end goal ofretainingand enriching the client relationship.

• Lead and execute company-driven local events and product launches, ensuring client attendance and sales results are met.

• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Act as a role model for people by embodying a passionate attitude anddemonstratingthe highest standards of professionalism, ethics, and servant leadership with people and clients

• Assist Team Managers in managing the performance and the development of theirteamsensuring high engagement of top performers and effective improvement of bottom performers.

• Adopt and fostera growthand can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism

• Elevate, empower, and enrich your team’s performance through providing ongoingtimelyfeedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.

• Inspire and champion proactivity and accountability incultivatingand empowering talents in the store,retainingand engaging them, andfacilitatingtheir career growth action plans and mobility.

• Lead and guide engaging and effective Store Briefingsto cascade key businessobjectivesandexecution action plans, keeping at heart equal focus on business and people.

• Manage and oversee effectiveandtimelyresolution ofemployee-relationsmatters in partnership with the Store Director and People Partner.

• Attract, recruit, andretaina high-performing team and build a talent pipeline through networking and competitiveheadhunting

• Support a consistent andtimelyGucci onboarding experience for all new hires.

SalesPerformance

• Partnerwith the Store Directorto drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.

• Partner with the Store Director and Team Managers to devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.

• Demonstrate sales leadership by playing an active role on the sales floor throughcoordinatingFoHandBoHactivities, engagingwith top clients,andensuring the highest level ofclientservice and hospitality.

• Manage stock levels to maximize full-price selling (for Full-price stores) andmaintaina high sell-through, as well as alignment with new product launches.

• Ensure the rollout of training priorities so the team is fully educated on brand pillars and season strategy

• Consistentlydrivewith theClient Advisors andTeamManagersthe company’s set KPIs by swiftlyidentifyingstrategies and implementing them when performance standards are not met.

• Manage the allocation of staff resources and schedule to effectively drive sales andmaintaina high standard of client service.

• Keep up to date with competitors’ analysis; products, sales trends, people strategies,clientelingactivities, and launches.

Running the House

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.

• Manage and support stock levels through direct communication with key business departments to maximize full-price selling andmaintaina highsell-through, as well as alignment with new product launches.

• Comply withall Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.

• Oversee incoming and outbound merchandise requests and shipments.

• Provideaccuratemonthly schedules andtimelysubmission of payroll records for all employees.

• Support andmonitorthe After Sales services in store.

• Support and ensuremaintainingthe Visual Merchandising standards set by the Global VM team.

• Maintaincompany assets organized in respect of the back-of-house and front-of-house guidelines.

• Ensureoptimaland consistent adherence to all key health, safety, and security aspects.

• Represent the Gucci image throughappropriate wardrobeand presence per thecompanygrooming standardsand,at the same time, ensuring team’s adherence to these standards.

Requirements

• Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry

• Bachelor’s Degree is preferred

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team

• Ability to analyze selling reports,identifybusiness trends, and react quickly to the needs of the business

• Proven ability to drive positiveclientexperiences that build loyalty and deliver measurable results

• Ability to manage multiple tasks in a fast-paced environment

• Proficiencywith Microsoft Office software, including Word, Excel, PowerPoint, and Outlook

• Industryawareness, commercial knowledge,and strong business acumen

• Strong verbal and written communication skills

• Excellent organizational skills

• Passion for the Fashion Industry

• Flexibility toworka retail schedule which includes evenings, weekends, and holidays.

We are passionate makersandboldthought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexualorientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employmentwith usand require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com     

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need Please only send inquiries concerning requests for reasonable accommodations.