Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:

• 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.

• Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.

• Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.

• Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.

Major Duties and Responsibilities:

Internal Reviews and Monitoring

• Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.
• Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.

Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.

• Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control.

Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps.

• Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities.
• Ensure proper integration and validation of billing files, maintaining data consistency between systems.

Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers.

• Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements.
• Review and validate customer credit terms, ensuring alignment with invoicing and collections processes.

• Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy.
• Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.

Qualifications

Customer Service

• Answer all incoming calls by the third ring, using one of Expeditors’ standard professional greetings.
• Support team efficiency by answering calls from unattended desks when necessary.
• Ensure pick-up calls are answered promptly (by the third ring), maintaining service quality standards.
• Respond to the night bell when the receptionist is not available, ensuring continuous front-line service.

Training and Development

• Complete a minimum of 52 hours of training annually to support continuous professional development.
• Ensure that at least 50% of training hours are On-the-Job Training (OJT), focusing on practical skills and process improvement.
• Actively seek opportunities to improve technical, operational, and customer service competencies

Email Management

• Maintain a well-organized email structure with dedicated folders for each customer, ensuring easy access and traceability.
• Manage the inbox daily, prioritizing tasks and ensuring timely and professional responses to all communications.
• Keep the email system clean, organized, and aligned with company communication standards.

Attendance and Dress Code

• Adhere strictly to the Expeditors dress code policy, representing the company in a professional manner at all times.
• Be fully prepared and available to work at the scheduled start time each day.
• In case of delay, notify the supervisor or manager before the shift begins, ensuring proper communication and accountability.

Skills

• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint), with the ability to analyze data and prepare reports.
• Strong customer service skills, with the ability to effectively communicate and collaborate with both internal teams and external clients.
• Excellent organizational and multitasking abilities, capable of managing multiple priorities simultaneously while meeting deadlines.

Additional Responsibilities

• Perform any other duties or special assignments as required by the position or assigned by the manager, contributing to overall team and organizational objectives.

Reporting Structure:

• Reports directly to Billing Supervisor, Customs Ops Manager, Customs Manager

Additional Information

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

• Competitive salary
• Benefits above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.