Job Description

Location: Belgrade STN/Novi Banovci, Serbia

Department: GTW Operations

Role Purpose

We are looking for a reliable and motivated GTW Clerk to join our Gateway Operations team. In this role, you will support inbound and outbound shipment processing, customs warehouse activities, shipment handling and documentation, while ensuring compliance with customs legislation, DHL procedures, security requirements and network service standards.

Key Responsibilities

· Perform inbound and outbound shipment processing in accordance with warehouse procedures, local legislation and DHL network standards.

· Handle loading, unloading, sorting, storage, packing, unpacking and preparation of shipments.

· Prepare shipments and documentation for customs physical inspections and participate in the inspection process when required.

· Ensure timely and accurate data entry in DHL systems and correct use of shipment checkpoints.

· Perform customs warehouse activities, including inventory control, shipment records and monitoring of goods under customs supervision.

· Prepare the necessary documentation for efficient processing of outbound shipments and commercial air transport.

· Ensure that shipments and documentation comply with customs legislation, IATA requirements, DHL procedures and applicable security standards.

· Maintain accurate inbound and outbound customs documentation and provide required operational reports.

· Maintain professional communication with customers, customs officials, brokers and internal stakeholders.

· Support departmental performance targets and contribute to continuous improvement of operational processes.

· Participate in relevant projects and support the team in ensuring smooth daily operations.

Requirements

· Good knowledge of customs procedures and customs legislation.

· Understanding of warehouse processes and shipment handling procedures.

· Strong attention to accuracy, reliability and service quality.

· Good communication skills and professional approach.

· Good command of English, both written and spoken.

· Computer literacy.

· Ability to work effectively within a team and in an operational environment.

· Awareness of security, compliance and quality requirements.

What We Are Looking For

We are looking for a reliable and committed team member who demonstrates strong attention to detail, customer focus and a professional approach to daily operations. The ideal candidate works accurately and responsibly, contributes to smooth inbound and outbound operations, and consistently follows DHL procedures, compliance requirements and safety standards.