Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are advancing life sciences research, solving intricate analytical challenges, improving efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of over 100,000 colleagues offers an outstanding mix of innovative technologies, convenient purchasing choices, and pharmaceutical services across our top-tier brands like Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD..

At Thermo Fisher Scientific Inc., we are offering a unique opportunity for a IT Site support engineer to join our exceptional team of IT professionals in Sofia. As a Systems Administrator, you will play a vital role in maintaining the efficiency of our IT systems and providing excellent assistance to our local end-users. This is a world-class organization with a proven track record of success, and by joining us, you will be part of a team that is committed to delivering top-notch IT support and services.

Key responsibilities include, but are not exclusively:

• Working in compliance with legislation and IMS to ensure a secure and efficient IT environment.
• Providing support to local end-users and other locations within the region, both remotely and on-site.
• Installing, configuring, coordinating, and supporting local PC hardware and applications in a Windows and Mac OS environment.
• Maintaining end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes.
• Ensuring timely resolution of IT incidents, service requests, and problems reported by end-users.
• Working together with other IT teams and individuals involved to ensure smooth integration and support of IT systems.
• Supporting enterprise projects and initiatives to drive innovation and efficiency.
• Installing software and providing standard desktop application support.
• Assisting centralized teams by providing hands-on support and conducting thorough investigations to resolve MIM issues.
• Supervising and tracking work requests to meet SLAs and customer needs.
• Providing assistance with colleague onboarding and offboarding processes.
• Participating in audits and business continuity planning activities.
• Maintaining IT inventory and validating hardware and software licenses.
• Keeping track of IT-related documentation to ensure accuracy and accessibility.
• Traveling up to 25% to support other sites when required.
  

  Requirements:

• Experience in system integration or a comparable field (MCSE, MCITP, etc.).
• Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.
• Excellent English language skills (both speaking and writing).
• IT support experience, preferably in mid to large-sized companies.
• A valid driving license (class B).
  

  Competencies:

• Good knowledge of Windows operating systems and PC/Server hardware.
• Skills and experience with the Microsoft Office 365 product family, with the ability to showcase Office 365 features and capabilities.
• The ability to support remote tools, antivirus and backup programs, hardware imaging, and other related tasks.
• A constant learning attitude to stay updated with the latest IT knowledge.
• A customer-focused attitude, ensuring the highest level of satisfaction for end-users.
• Strong written and verbal communication skills to effectively interact with all individuals involved.
• A flexible working schedule, allowing you to achieve a healthy work-life balance.
• 5 weeks of vacation and 5 sick days per year.
• Top-notch working equipment, including a high-quality notebook, a company phone, and two monitors.
• Meal allowance and a company canteen offering free fruit and vegetables.
• Free Multisport card for access to various fitness facilities.
• An annual bonus to recognize your hard work and dedication.
• Pension insurance allowance and the possibility of life or health insurance at discounted prices.
• Personal mobile tariff at a friendly price.
• Opportunities for continuous growth, including free English lessons.
• A modern work environment with relax zones, a gym, an outside playground, and on-site massages.
• An open and friendly company spirit where collaboration and inclusivity are highly valued.