Job Description

The GTO Point of Contact (PoC) will serve as the central coordinator and liaison for multiple technology and service groups within the organization. This role ensures seamless communication, alignment, and delivery across Infrastructure Services, Network, Delivery & Transformation, and other shared service functions. The PoC will act as the primary interface between stakeholders, service providers, and project teams to guarantee efficient operations and successful outcomes.

Key Responsibilities

• Coordination & Liaison
• Act as the single point of contact for GTO-related services and initiatives.
• Facilitate communication between business units, service teams, and leadership.
• Ensure alignment of priorities across Infrastructure, Network, and Shared Services.
• Service Oversight
• Oversee and coordinate the following service areas:
• Infrastructure Services
• Network Services
• Printing Services
• Proximity Services
• Digital Events & Video Conferencing
• Delivery & Transformation
• Support transformation initiatives by coordinating delivery teams and ensuring milestones are met.
• Monitor progress of technological projects and escalate issues when necessary.
• Drive continuous improvement in service delivery and operational efficiency.
• Governance & Reporting
• Provide regular updates to leadership on service performance, risks, and opportunities.
• Maintain documentation of processes, service agreements, and project outcomes.
• Ensure compliance with organizational standards and policies.

Qualifications

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• +7 years of experience in IT service management, project coordination, or technology operations.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work across diverse teams.
• Familiarity with ITIL practices or similar service management frameworks is a plus.

Competencies

• Leadership & Influence Ability to guide cross-functional teams without direct authority.
• Problem-Solving Skilled in identifying issues and driving resolution.
• Organization & Planning Strong ability to manage complex schedules and deliverables.
• Collaboration Builds strong relationships across technical and business groups.
• Adaptability Comfortable working in dynamic, fast-paced environments.