Job Description

GTM Enablement Manager

What you'll be doing

Training and Live Delivery

• Lead our global GTM Bootcamp on a monthly basis, delivering an engaging and high-impact learning experience for participants in region

• Present and facilitate live training sessions, workshops, and webinars that help our sales team build confidence, skills, and momentum.

• Coach sales managers and reps, grounded in a strong understanding of our sales process and role expectations.

• Continuously evaluate the impact of enablement programs and use data and feedback to make thoughtful improvements.

• Stay curious about industry trends, sales techniques, emerging AI developments, and what great looks like, so our content stays fresh, useful, and relevant.

• Create a feedback loop with participants and stakeholders to keep improving the learning experience and the outcomes it drives.

• Leverage AI tools and capabilities to improve content creation, streamline delivery, and scale enablement impact.

Regional Business Partnering

• Build trusted relationships with regional GTM leaders and become a go-to partner for aligning enablement with business priorities.

• Work closely with regional stakeholders to understand local nuances, team needs, and market-specific challenges that may shape how enablement lands.

• Turn regional input into practical recommendations that help tailor programs for local relevance and real-world impact.

• Serve as a connector between regional teams and the broader enablement function, helping bring global programs to life in thoughtful, effective ways.

• Support leaders in driving awareness, engagement, and adoption of enablement initiatives across their teams.

• Bring an AI-forward mindset to regional partnership by identifying where tools, workflows, or content approaches can create efficiencies and better outcomes for the team.

Collaboration and Communication

• Partner closely with sales leadership, product marketing, and cross-functional teams to ensure enablement is aligned with broader goals and priorities.

• Help create a culture of sharing, learning, and continuous improvement across the organization.

• Prepare and present clear, meaningful updates on enablement efforts, outcomes, and opportunities for improvement to senior leadership.

• Advocate for responsible and practical use of AI across enablement workflows to improve speed, consistency, and effectiveness.

Sales Enablement Support

• Act as the enablement lead for the APAC GTM teams.

• Develop and deliver programs and resources that help the team work more effectively and confidently.

• Create and share sales collateral, training materials, and best practices that support consistent execution.

• Track the usage and impact of enablement tools and resources, and use those insights to guide future improvements.

• Explore and apply AI-enabled approaches that streamline work, improve resource quality, and create more time for high-value coaching and strategy.

What you bring to the role

You’re someone who loves helping people do their best work. You’re energized by building programs that stick, creating learning experiences that are practical and engaging, and partnering across teams to make an impact. You’re a coach, a collaborator, and a curious problem solver with a growth mindset. You’re also excited by the potential of AI and look for ways to use it to work smarter, scale impact, and unlock better outcomes.

Basic Qualifications

• 3 years experience in sales enablement, training, coaching, or a closely related role

• Strong understanding of sales processes and methodologies

• Excellent communication, facilitation, and presentation skills

• Ability to build strong relationships across cross-functional teams

• Strong organizational skills and attention to detail

• Self-motivated, adaptable, and comfortable working in a dynamic environment

• Passion for staying current on AI developments and using AI tools to improve efficiency, creativity, and effectiveness

Preferred Qualifications

• Experience in Sales or Customer Success role for a technology based company

• Experience working with, or implementing, a GTM Academy program

• Experience supporting regional or global teams through enablement, coaching, or training

• Familiarity with AI tools, workflows, or use cases that improve enablement execution or learner experience

• Bachelor’s degree in business, marketing, or a related field, or equivalent experience

Where We Work

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration — while also giving you flexibility to work remotely for part of the week. This role requires attendance at our local office for part of the week. The specific in-office schedule will be determined by the hiring manager.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.