Job Description

Job DetailsLevel: Experienced

Job Location: Rochester New York - Pittsford, NY 14534

Position Type: Full TimeEducation Level: 2 Year Degree

Salary Range: $27.00 - $30.00 Hourly

Travel Percentage: None

Job Shift: Graveyard

Job Category: OtherNorthland Controls is seeking an experienced GSOC Supervisor to join our Global Security Operations Center team. This is a great opportunity for a security professional who enjoys leading people, working with security technology, and keeping a fast-paced operation running smoothly.

In this role, you'll oversee the day-to-day activities of GSOC Operators and Leads, including scheduling, training, performance, and operational support. You'll also take a hands-on role in system administration, troubleshooting, audits, and onboarding new client sites.

If you're a hands-on leader who enjoys developing people, solving problems, and improving operations, we'd love to hear from you.

What You'll Do

• Provide day-to-day leadership and support to GSOC Operators and Leads, including coaching, training, performance management, and corrective action when needed.
• Manage team scheduling, shift coverage, timecard approvals, and PTO requests to ensure appropriate coverage.
• Ensure shift pass-downs are accurate, current, and effectively communicated across the team.
• Train and develop Operators and Leads on security systems, GSOC procedures, Zendesk, troubleshooting, testing, and client requirements.
• Perform Level 1 system administration, including system scheduling changes, access levels, alarm settings, user accounts, and other routine system updates.
• Oversee required operational audits, including camera, Panic Button, Code Blue Phone, and quarterly client contact audits.
• Support the onboarding of new client sites by testing security systems, configuring schedules and camera views, and confirming sites are ready for GSOC operations.
• Troubleshoot and test security systems, resolve routine issues, and coordinate with technical teams when additional support is needed.
• Serve as an escalation point for Operators and Leads and ensure operational or client issues are properly documented, communicated, and resolved.
• Ensure badge photos and other routine GSOC administrative responsibilities are completed accurately and on time.
• Partner with internal teams and client stakeholders to resolve issues, improve processes, and maintain consistent, high-quality GSOC operations.

What We're Looking For

• 3+ years of experience in a GSOC, Security Operations Center, corporate security environment, command center, or similar setting.
• Previous supervisory, team lead, or people-management experience.
• Experience with physical security technologies, including access control, video surveillance, alarm monitoring, and related security systems.
• Strong technical aptitude with experience in system administration, troubleshooting, testing, or configuration.
• Experience training and developing employees and providing constructive performance feedback.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and organizational skills with strong attention to detail.
• Ability to manage multiple priorities and remain effective in a fast-paced operational environment.
• Experience with Zendesk or a similar ticketing platform is preferred.
• Experience testing or onboarding new security sites is a plus.

Why Join Northland Controls?

At Northland Controls, you'll be part of a global team focused on delivering exceptional security solutions and service to our clients. As a GSOC Supervisor, you'll have the opportunity to develop a strong team, work hands-on with security technology, and directly contribute to the quality and effectiveness of our GSOC operations.

We value collaboration, accountability, continuous improvement, and people who are willing to jump in, solve problems, and make things better.

About Northland Controls

Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.

We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.

With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.

We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years’. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.

Our Mission

To be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.

Core Values

Be Honorable * Take on Challenges * Do Whatever it Takes * Our People * Have Fun

Northland provides a robust set of benefit plans including but not limited to medical, dental, vision, life insurance, retirement plan, wellness programs, quarterly bonus program and paid time off.

Northland Controls provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.