Job Description

• Strong analytical, problem-solving, and decision-making skills with attention to detail.
• Ability to understand, document, and analyze end-to-end business processes and system dependencies.
• Strong ownership, accountability, customer focus, and ability to manage competing priorities.
• Effective written, verbal, presentation, stakeholder-management, and relationship-building skills.
• Ability to collaborate effectively across global and cross-functional teams.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word, with the ability to quickly learn new processes, systems, and technologies.

• Support the implementation, enhancement, rollout, and stabilization of global supply chain, material planning, logistics applications, and digital solutions.
• Knowledge in SAP S/4 HANA MM / PP modules
• Provide functional production support for assigned applications, including incident resolution, user-query management, issue analysis, system outage support, and coordination of recovery or rollback activities.
• Analyze reported application issues, identify root causes, coordinate with business and IT teams, and drive timely resolution with minimal impact to business operations.
• Monitor recurring issues and support corrective and preventive actions to improve application stability and user experience.
• Document and validate end-to-end business processes, including upstream and downstream dependencies, interfaces, controls, and operational requirements for GSCI owned applications
• Coordinate testing activities for application enhancements, including user acceptance testing, defect tracking, validation of fixes, and deployment sign-off.
• Support resolving identified application gaps resulting operational risks. Develop mitigation plans, and escalate critical concerns in a timely manner.
• Develop and maintain standard operating procedures, knowledge articles, user guides, and training materials.
• Identify opportunities within GSCI portfolio to simplify processes, reduce manual effort, eliminate non-value-added activities, and improve operational efficiency.
• Build strong working relationships with global stakeholders and proactively communicate progress, risks, decisions, dependencies, and required actions.

Support knowledge sharing and mentor junior team members, where required.

• Bachelor’s degree in Engineering, Supply Chain Management, Information Technology, Operations, or a related field.
• Knowledge in SAP S/4 HANA MM / PP modules
• Relevant experience in supply chain, material planning, logistics, manufacturing operations, enterprise applications, business analysis, or IT-enabled transformation.
• Knowledge of business-process mapping, requirements gathering, issue and risk management, and change management.