About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.
About the role
The Guest Services Team Leader oversees daily front desk and guest services operations to ensure exceptional guest experiences. This role leads and supports front-line staff, resolves guest concerns, and ensures service standards, policies, and procedures are consistently met whilemaintaininga welcoming, professional hotel environment.
What you will do
Deliver outstanding guest service and act as a primary point of contact for guest concerns and escalations
Proactivelyanticipateguest needs and resolve issues promptly and professionally
Ensure brand and service standards are consistently upheld
Handle VIP arrivals, special requests, and guest feedback
Lead, coach, and motivate guest services/front desk staff during shifts
Assign duties, manage shift coverage, and ensure smooth daily operations
Train new team members and provide ongoing performance feedback
Support disciplinary processes in line with company policies
Oversee check-in, check-out, reservations, and cash-handling procedures
Ensureaccurateroom status, billing, and guest information in the PMS
Coordinate with housekeeping, maintenance, and other departments
Monitor lobby presentation and service flow
Handle guest complaints and service recovery effectively
Make operational decisions in the absence of management
Identifyservice gaps and recommend improvements
Prepare shift reports and handover notes
Ensure compliance with hotel policies, health and safety standards, and security procedures
Assistwith scheduling, inventory control, and supply management
What you bring
Previousexperience in hotel front office or guest services
Demonstrated leadership or supervisory experience
Strong customer service and communication skills
Ability to handle conflict and high-pressure situations calmly
Proficiencywith hotel PMS systems (e.g., Opera)
Flexible availability, including nights, weekends, and holidays
Multilingual skills
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
This is afull-timeposition with multiple shifts.
Work authorization is only for Azerbaijani citizens.
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
