We are looking for a dedicated and highly motivated GS Air Logistics Operational Care Specialist to join our Status Setting team within GS Air Logistics.
The purpose of the role is to execute the daily operations and support towards the OCC & Gateway functions within KN Network.
Employees must perform their duties in a timely and efficient manner, adhering to established quality standards. Additionally, they should actively engage in critical thinking and on-the-job decision-making while carrying out their assigned tasks. Striving for operational excellence and continuously enhancing operational capabilities are essential expectations.
The ideal candidate must demonstrate Air Logistics knowledge, must have a "can do" mentality and show an ability to communicate and coordinate with internal parties. Also required is actively practicing critical thinking & on-the-job decision making while executing their in-scope activities. A high level of attention to details is a must, coupled with communication and organizational skills. Candidates must demonstrate a high degree of flexibility and ability to work under pressure + to deal with different cultural backgrounds. Availability for 24/7 support and shifts
• High-quality shipment and process management within agreed SLAs and as per quality requirements
• Shipment Monitoring & Status Setting:
o Status Setting of KN-controlled & non-KN-controlled status
o Route Map review & updates
o 3rd party phone communication w/ carriers/agents
o Carrier & KN Station Mail Communication
o Global Contact List: Inefficiencies Report and Carrier Responsiveness
o Exception reporting and task tagging
o Workload prioritization based on Global SLAs established in accordnace to the Globally defined Timeleness & Completeness KPIs
o Report system & process deviations
o Maintain operations by following policies and procedures
o Contribute to team effort by accomplishing expected results
• Drive continuous improvement / optimization of in-scope activities
• In their work, the employee is obliged to act in accordance with the procedures, guidelines and standards of the employer Kuehne+Nagel Company and all legal regulations, in particular the Business Code of Conduct and other general and individual acts of the employer.
Salary: €15.000 – €16.000 gross/year (based on experience)
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number one in air and sea logistics and has strong market positions in road and contract logistics.
Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries.
