Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.
This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.
● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
● Follow up consistently with new, warm, and aged leads
● Present services and packages clearly and close patients confidently
● Handle objections (pricing, timing, insurance, competition) professionally
● Act as the first point of contact across phone, WhatsApp, and CRM
● Provide accurate, clear information on services and treatment options
● Ensure every patient interaction is handled with professionalism and care
● Support resolution of queries, concerns, and follow-ups efficiently
● Schedule, confirm, and manage patient appointments
● Reduce no-shows through proactive reminders and follow-ups
● Support rebooking and long-term patient retention
● Maintain accurate CRM records and pipeline updates
● Track all follow-ups, outcomes, and patient interactions
● Ensure strong CRM hygiene and data accuracy across all leads
● Support reporting on bookings, conversions, and revenue performance
● Lead response time (speed-to-lead)
● Lead-to-appointment conversion rate
● Appointment show-up rate
● Package / membership conversion rate
● Monthly revenue contribution
● Follow-up completion rate
● CRM accuracy and pipeline hygiene
● Resolution time for patient queries and issues
Requirements
Metabolic is a hybrid digital therapeutics company focused on addressing the global metabolic health crisis. We take a first principles and data-driven approach to guiding our patients towards lasting behavior change and improved health outcomes. In addition to our digital offerings, we believe in the importance of a personal touch, and have a strong presence in physical clinics to enhance the patient journey. Our goal is to effectively synthesize the human and technological aspects of care to achieve the best results for our patients.
We operate a full-stack clinical footprint under the brand GluCare.Health, and also manage non-diabetic members with metabolic health concerns under a direct-to-consumer medicated weight management program called Zone.Health.
