Job Description

Growth Partner (Account Manager / Farmer | Revenue & Relationship Management)

(Region-flexible / Office-based with periodic merchant visits)

Want a Role Where Your Relationships Actually Drive Business Growth?

This role is perfect for someone who cares deeply about merchants, understands commercial levers, and wants to own a portfolio they can shape and grow. Not a support role. Not a reactive role. A true commercial relationship-ownership role.

A fast-scaling fintech organisation is searching for a Growth Partner to take responsibility for a defined base of merchants, ensuring they stay active, grow their revenue, deepen engagement, and adopt more products that make their businesses stronger.

If you're equal parts relationship-builder
and commercial thinker, keep reading.

Grow Revenue

• Analyse merchant behaviour to spot cross-sell & upsell opportunities
• Increase adoption of digital payments, funding products, software & VAS
• Build a proactive pipeline of commercial opportunities
• Drive base revenue growth with precision and accountability

Retain & Protect the Base

• Identify churn risk early through data and trends
• Re-engage low-usage or dormant merchants
• Resolve issues by collaborating with Support & Operations
• Keep your portfolio active, healthy, and profitable

Build Long-Term Relationships

• Serve as the trusted advisor for your merchants
• Run structured lifecycle check-ins
• Host education sessions to help merchants unlock full product value
• Bring merchant insights back into Product, Marketing & BI

Requirements

• 3–5+ years in account management, customer success, retention, or commercial roles
• Strong communicator across WhatsApp, phone, email and in-person visits
• Naturally empathetic but commercially sharp
• Data-driven, disciplined, and confident using CRM tools
• Someone who takes full ownership of their portfolio and outcomes

If you're ready to manage a book of business with purpose and precision, this is your next step.