Job Description
Growth & Operations Lead | Healthcare SaaS
Remote | Full-time | 40-hours/week
Rate: $6 to $8/hour, with the final rate to be determined during the final interview.
Newton Health is a healthcare technology company developing AI-powered solutions designed to help medical practices automate administrative workflows, improve patient communication, strengthen engagement, and operate more efficiently.
Newton already has an established product, website, and initial marketing foundation. The next priority is growth: attracting new medical-practice customers, converting qualified opportunities, building strong customer relationships, and creating repeatable processes that can support the company's next stage.
We are looking for a Growth & Operations Lead who combines commercial thinking, strong communication, operational ownership, and an understanding of how digital products grow.
This is not a traditional administrative operations role.
The right person should be comfortable moving between growth, marketing, discovery calls, client conversion, customer success, product feedback, and process building in an early-stage SaaS environment.
What You Will Own
SaaS Growth & Client Acquisition
- Develop and execute practical strategies to generate qualified opportunities among physicians, practice owners, administrators, and other healthcare decision-makers.
- Identify and test acquisition channels including outbound outreach, referrals, partnerships, organic marketing, and other initiatives that can help Newton build a repeatable client-acquisition engine.
Discovery Calls & Client Conversion
- Conduct or facilitate discovery and product conversations, understand each medical practice's needs, and clearly communicate Newton's features, benefits, use cases, and business value.
- Address questions and objections, follow up with qualified prospects, and move opportunities toward conversion while continuously improving the discovery and sales process.
Product Marketing & Market Development
- Work with the marketing team to strengthen Newton's positioning, physician-facing messaging, product use cases, success stories, educational content, and sales materials.
- Research competitors, customer pain points, healthcare technology trends, SEO opportunities, and potential marketing channels that can increase awareness and qualified lead generation.
Customer Success & Product Operations
- Support customer onboarding and coordinate client questions, product concerns, and operational needs with customer service, technical support, and other internal stakeholders.
- Monitor customer feedback and recurring issues, manage escalations appropriately, and communicate insights that can improve customer satisfaction, retention, and the overall product experience.
Founder & Leadership Partnership
- Provide clear updates on growth initiatives, pipeline activity, customer conversations, priorities, risks, results, and unresolved issues.
- Bring thoughtful recommendations and solutions, challenge assumptions professionally when appropriate, and help leadership translate ideas into practical execution plans.
Process Building & Operational Excellence
- Build and improve repeatable processes across lead generation, discovery, follow-up, onboarding, customer support, reporting, and internal coordination.
- Identify operational gaps and introduce practical workflows, documentation, SOPs, tools, and KPI tracking that can help Newton operate more effectively as the business grows.
AI & Technology Integration
- Use AI tools practically for research, competitive analysis, documentation, communication, marketing support, analysis, and workflow improvement.
- Independently evaluate new technologies and develop a strong understanding of Newton's platform and the broader healthcare technology landscape to support growth and customer conversations.
Required Qualifications
- 2+ years of relevant experience in SaaS, business development, growth, startup operations, customer success, product operations, digital marketing, account management, or a related field
- Experience working in or supporting a digital product, technology company, SaaS business, startup, or other rapidly evolving organization
- Demonstrated ability to contribute ideas and strategies for attracting, engaging, and converting customers
- Strong client-facing communication and relationship-management skills
- Confidence conducting discovery calls, product conversations, sales conversations, presentations, or business meetings
- Experience communicating directly with founders, executives, business owners, clients, or senior decision-makers
- Ability to understand product features and translate them into meaningful customer benefits and business outcomes
- Strong written and verbal English communication skills
- Ability to manage several priorities simultaneously without requiring constant supervision
- Strong problem-solving skills and the ability to take ownership when processes or instructions are not yet fully defined
- Strong research skills and comfort independently learning unfamiliar industries, technologies, systems, and business problems
- Practical experience using AI tools for business, research, productivity, communication, or process improvement
- Strong organizational skills, attention to detail, and follow-through
- Ability to remain composed and professional when handling difficult conversations, customer concerns, or changing priorities
Highly Preferred
- Experience in healthcare SaaS, healthtech, medical technology, or another SaaS environment
- Experience helping an early-stage company acquire or convert its first customers
- Growth marketing, demand generation, business development, or lead-generation experience
- Experience conducting SaaS discovery, product demonstration, sales, partnership, or conversion calls
- Experience with outbound prospecting and lead nurturing
- Healthcare, physician-facing, medical-practice, or healthcare decision-maker exposure
- U.S. SEO experience
- Product marketing experience
- Customer Success Management experience
- Experience working directly with a startup founder or small-business owner
- Experience building or improving customer onboarding, sales, support, or account-management processes
- Experience working alongside customer service and technical support teams
- Experience introducing AI, automation, or new technologies into existing business workflows
Who Will Thrive in This Role
You may be a strong fit if you naturally think about questions such as:
- How do we attract our next customers?
- Where can we find physicians and medical practices that would benefit from Newton?
- Why should a prospect choose Newton over another solution?
- Which acquisition channels are producing qualified opportunities?
- What is preventing interested prospects from becoming customers?
- How can we explain Newton's features in a way that immediately communicates business value?
- What are prospects and customers repeatedly asking for?
- What should we improve in the discovery, onboarding, or customer experience?
- Which process should we build now before the company grows further?
- What can we test that could materially improve growth?
You should be comfortable working in an environment where some processes still need to be created and where your ideas, recommendations, and execution can directly influence how the business develops.
What Success Looks Like
The immediate goal is to help Newton develop a stronger and more repeatable commercial engine.
Success in this role includes:
- Increasing the number of qualified medical-practice opportunities entering the pipeline
- Helping Newton acquire and successfully convert its first meaningful group of external customers
- Improving the quality and consistency of discovery and product conversations
- Strengthening Newton's physician-facing positioning and product messaging
- Identifying acquisition channels that can generate repeatable results
- Building better prospect follow-up and conversion processes
- Supporting strong onboarding and customer experiences
- Turning prospect and customer feedback into actionable recommendations
- Creating processes and operational visibility that allow the company to scale more effectively
As Newton grows, the scope of this position may expand into broader leadership responsibilities across growth, operations, customer success, business development, or commercial strategy.
