Job Description

TITLE: Growth Manager

REPORTING TO: Transportation Lead

LOCATION Sheffield, UK (Hybrid)

Who The Flip Is Flip?

Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from iCabbi, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do

We are looking for a Growth Manager to join our Transportation team.

As a Growth Manager, you will own the entire customer lifecycle, from generating new opportunities and winning business, through implementation and onboarding, to driving long-term customer growth and success.

You'll be responsible for building relationships that last, helping customers maximise value from Flip, and identifying opportunities to grow both our customer base and revenue.

This is a highly visible role within the business that combines commercial growth, customer success, onboarding, and industry engagement. You'll work closely with prospects, customers, product teams, and leadership to help drive the continued expansion of Flip within the Transportation sector.

Success in this role is measured by:

• New customer acquisition
• Customer retention
• Revenue growth
• Customer adoption and success
• Expansion within existing accounts
• Building strong relationships across the Transportation industry

Sales:

• Generate and qualify new business opportunities
• Deliver product demonstrations and webinars
• Attend industry events, conferences, and customer meetings

Customer Onboarding:

• Lead customers through the onboarding journey from product discovery through to launch
• Coordinate with Product, Engineering, and Operations teams to ensure successful deployments
• Deliver customer training and launch support

Customer Success

• Act as the dedicated Customer Success Manager for a portfolio of customers
• Conduct regular business reviews and performance discussions
• Identify opportunities for growth, adoption, and optimisation

Our Philosophy On Growth

We believe:

• Every customer should feel like our first and only customer.
• Being present matters. We build relationships in person whenever possible.
• Everyone is responsible for improving how we work.
• We win by helping our customers win

Who you are, As A Growth Manager

• Comfortable managing the entire customer lifecycle from prospect to advocate
• Confident delivering presentations, demos, webinars, and customer training
• Able to build trust quickly with customers and prospects
• Commercially minded and motivated by growth
• Organised enough to manage multiple customers and opportunities simultaneously
• Curious about customer challenges and passionate about solving them
• Willing to travel regularly throughout the UK and internationally
• Excited by the pace and variety that comes with working in a growing technology company

Who You Are, As A Person

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Thrive in a fast-paced environment with plenty of autonomy
• Take ownership and accountability for outcomes
• Strong communicator who builds relationships naturally
• Comfortable with change and uncertainty
• Eager to support teammates and contribute to the wider success of the business
• Ambitious, resilient, and driven to grow both personally and professionally

Bonuses

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Experience in Transportation, Taxi, Private Hire, or Mobility technology
• Experience in SaaS sales, account management, customer success, or onboarding
• Experience presenting to business owners and senior stakeholders
• Familiarity with dispatch platforms

More About Us

• We're international, spanning the US, UK, and Canada
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

#FlippinLegend