Job Description

WE ARE HIRING A GROWTH DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets!

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Why Us?

We're not just any company, TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success and we’ll make sure you grow as fast as we do!

• Work with the world’s biggest brands to create amazing campaigns
• Competitive salary + uncapped commission structure!
• Collaborative and dynamic team culture where every win is celebrated
• Excellent learning & development opportunities

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

We Don't Just Win Clients. We Grow Them.

This is a high-impact leadership role focused on driving scalable revenue growth across some of the world's leading banks, payment providers, fintechs, and financial institutions.

If you have a track record of growing strategic client relationships, closing complex commercial deals, and turning customer engagement into measurable business outcomes, we want to hear from you.

Why This Role Matters

Financial Services organisations are under constant pressure to increase customer acquisition, deepen engagement, drive product adoption, and improve retention.

At TLC, we help our clients achieve exactly that.

As Growth Director, you will identify new opportunities to enhance client value propositions through engagement-led solutions that influence customer behaviour, increase usage, and generate revenue growth. You'll combine commercial acumen, strategic thinking, and relationship leadership to create long-term partnerships that deliver value for both our clients and TLC.

This role sits at the intersection of commercial strategy, client success, product innovation and business growth.

What You'll Be Doing

Driving Revenue Growth

You'll own a portfolio of strategic Financial Services clients and be responsible for delivering ambitious growth targets.

• Drive sustained revenue growth across existing and new client relationships
• Identify and convert upsell, cross-sell, and expansion opportunities across TLC's products, platforms, and global rewards network
• Lead commercial negotiations and close six-figure and multi-year agreements
• Build structured account growth plans that create long-term value
• Proactively manage client health, minimise churn, and protect revenue streams

Creating Commercial Value

You'll become a trusted strategic advisor to clients, helping them solve business challenges through innovative engagement solutions.

• Build growth strategies aligned to client business objectives
• Translate customer insights into scalable commercial opportunities
• Develop compelling business cases linked to acquisition, retention, spend, usage, and customer lifetime value
• Partner closely with Account Management teams to ensure exceptional delivery and commercial success
• Act as a senior escalation point for strategic accounts

Shaping Product and Proposition Growth

You'll influence how TLC evolves its solutions to meet changing client needs.

• Drive adoption of scalable, high-margin products and platforms
• Collaborate with Product and Technology teams to bring new opportunities to market
• Optimise pricing, commercial models, and deal structures
• Balance client outcomes with TLC profitability in every decision
• Identify emerging trends within Financial Services and convert them into growth opportunities

Leading Across Markets

Many of our clients operate globally, and so do we.

• Lead growth strategies across complex multi-market client relationships
• Align regional teams around commercial objectives and best practice
• Create a seamless client experience across markets
• Position TLC as a strategic global partner, not just a supplier

Managing Performance

You'll use data, forecasting, and insight to drive predictable growth.

• Own revenue forecasting and portfolio planning
• Monitor performance against targets and take action early where risks emerge
• Use commercial and customer data to continually refine growth strategies
• Build visibility and confidence around future revenue performance

What You'll Bring:

We're looking for someone who combines strategic thinking with commercial execution.

• Significant experience in Financial Services, fintech, loyalty, customer engagement, payments, cards, banking, or related sectors
• A proven record of growing strategic client accounts and delivering sustained revenue growth
• Experience managing large, complex, and multi-market client relationships
• Strong commercial negotiation skills with a history of closing high value deals
• The ability to identify opportunities and turn them into measurable business outcomes
• Experience working across commercial, product, and delivery functions
• Strong financial and analytical capability with a clear understanding of revenue drivers
• Confidence operating within global matrix organisations
• Excellent stakeholder management and executive-level influencing skills

You'll Stand Out If You Can Demonstrate

• Growth strategies that increased customer acquisition, activation, usage, or retention
• Experience driving card spend, account activity, product adoption, or customer engagement within Financial Services
• The ability to build commercially compelling, data-backed business cases
• Success securing long-term strategic partnerships with banks, financial institutions, or fintech organisations
• Experience balancing innovation with regulatory and compliance requirements

Within this role, success will be measured by:

• Sustained revenue growth across your client portfolio
• Increased client lifetime value and stronger strategic partnerships
• Growth in adoption of TLC's scalable solutions and platforms
• Improved commercial performance and margin delivery
• Multi-year client partnerships that create lasting value
• Consistent achievement of forecast and growth targets

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!