Growth & Development Analyst
Brisbane, Sydney or Melbourne | Permanent, Full‑time
We have an exciting opportunity for a Growth & Development Analyst to join the Heartland Bank Australia team. This role sits within our Strategy & Development function and plays a key role in shaping the bank’s strategic direction through high‑quality research, analysis and insight.
Is this your next role?
You will be the primary analytical engine for the Strategy & Development function, supporting the Head of Strategy & Development with evidence‑based insights that inform strategic decision‑making, customer understanding and growth initiatives.
Working across strategy, customer insights and product support, you will deliver research, analysis and reporting that underpins executive and Board discussions. This role operates with a broad remit and adapts priorities in line with the evolving needs of the business.
You will always act ethically and with integrity, ensuring your work aligns with Heartland’s values and supports strong outcomes for our customers and the bank.
Does this sound like you?
You are curious, analytical and enjoy turning complex data into clear, decision ready insights. You’re comfortable managing competing priorities, working closely with senior stakeholders, and taking ownership of tasks end‑to‑end. You enjoy learning, asking questions and contributing to meaningful strategic conversations.
Key responsibilities:
Conducting strategic research and analysis, including market scans, competitor analysis and environmental assessments
Synthesising quantitative and qualitative data into concise briefings, reports and presentations for executive and Board audiences
Supporting strategic planning and Board reporting with analytical inputs and data‑driven narratives
Maintaining and reporting on NPS and customer satisfaction metrics
Supporting qualitative customer research and Voice of Customer activities
Providing customer and market insights across retail and agribusiness segments
Delivering analytical support to the Product function as part of a formal tasking arrangement
Supporting business development and growth initiatives through research and analysis
Assisting with thought leadership, CEO keynotes and external engagement materials as required
You’re a pro with:
Research and analytical techniques, both quantitative and qualitative
Turning complex data into clear, structured insights for senior audiences
Producing high‑quality written and visual outputs, including briefing papers and presentations
Strong attention to detail and sound judgement
Managing multiple workstreams while maintaining quality and deadlines
Ideally, you will also bring experience with:
Strategy, insights or analytical roles within financial services or a commercial environment
Customer data, NPS, customer satisfaction or Voice of Customer research
Market and competitor intelligence
Working with product, strategy or growth teams
A bit about us and what we do
At Heartland Bank Australia, we provide Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most.
We’ve been supporting Australian customers since 1971 and are part of the Heartland Group, with more than 145 years’ experience in financial services. Heartland is listed on the NZX and ASX (HGH).
Can you see yourself here?
Our values guide how we work every day: we do the right thing, work as one team, are always evolving and have big ambition. We offer flexibility, genuine development opportunities and a supportive culture where people can do their best work.
Diversity & inclusion
At Heartland, we celebrate difference and are committed to creating an inclusive workplace where everyone feels they belong. We’re an equal opportunity employer and encourage applications from all backgrounds. Please let us know if you need any adjustments or support during the recruitment process.
Keen to learn more?
Visit heartlandbank.com.au or follow us on LinkedIn to learn more about Heartland.
Please note you must be eligible to work in Australia.
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers.
Join our Heartland
Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people.
Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development.
Diversity, equity and inclusion
We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions.
Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group.
We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
