Job Description

Position Summary Information

Classification Title Medical/Nursing Assistant Working Title Growing Well Medical Assistant Location Boone, NC Job Category 8 Position Number 0A1001 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Appalachian Institute for Health and Wellness - 273600 Primary Purpose of Position

This role will be to ensure clinical flow is maintained from scheduling, patient intake paperwork, vitals, to exam room hygiene, and scheduling support.

Minimum Qualifications

Demonstrated possession of the competencies necessary to perform the work and registered as a Nurse Aide by the North Carolina Board of Nursing or currently in a Nurse Aid Program.

License/Certification Required

Special Condition for Continued Employment – Registration as a Nurse Aide by the North Carolina Board of Nursing within four months of employment.

Essential Job Functions

• Greet patients, families, and visitors
• Answer phone calls, respond to inquiries, and route messages to appropriate staff
• Schedule and confirm appointments for evaluations, follow-ups, and therapy sessions
• Check in and check out patients, ensuring accurate demographic and insurance information
• Collect and process payments, co-pays, and other documentation as needed
• Maintain the waiting area in a clean and family-friendly condition
• Assist with intake paperwork and provide basic information about clinic services
• Coordinate with clinical staff to ensure smooth patient flow and appointment logistics
• Obtain vitals on patients including height, weight, O2, and head circumference

Knowledge, Skills, & Abilities Required for this Position

• Working knowledge of customer service practices and administrative support functions, with the ability to effectively support patients, families, and healthcare staff in a medical or pediatric environment, obtained through 1 year of experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, family-oriented environment with sensitivity and professionalism
• Basic computer skills, including familiarity with electronic health records (EHR), scheduling systems, and Microsoft Office

Preferred Qualifications

• Experience working in pediatric clinics, therapy offices, or developmental programs
• Familiarity with insurance verification and patient billing processes
• Strong organizational skills and attention to detail
• Compassion for working with families navigating developmental and medical concerns
• Bilingual (Spanish)

Required Functional Competencies to Successfully Perform Job Duties.

Technical Knowledge

Full knowledge of appropriate patient care techniques and procedures. Full knowledge of standard procedures and practices of Medical Assisting.

Communication

Ability to communicate information in a concise and descriptive manner. Ability to use interview techniques that assist the patient in describing their symptoms and assist in discerning the situation. Knowledge of communication techniques.

Client/Customer Service

Ability to anticipate patient needs. Ability to develop and maintain professional relationships with patients and their families by listening, understanding and responding to identified needs.

Type of Position Time-Limited-Full Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Mon-Fri, 8:00-5:00 pm

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

Must be able to move around a clinic, work with clients in

rooms—standing, sitting, or on the floor with children, and utilize some computer

equipment. No other lifting or physically exerting activity is required.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level Advanced Salary Grade Equivalency GN07 Salary Range Anticipated Hiring Range $43,260

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 09/09/2026 Closing Date 09/16/2026 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. Special Instructions to Applicants

Submit Cover Letter, Resume and a List of 3 Professional References

Search Chair Name Bryan Belcher Search Chair Email belcherba@appstate.edu Applicant Pool Preference Internal (Does not go out on Web-Dept Only)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56081 Posting Number 201503054P