Flight Centre Travel Group

Groups Travel Consultant, SEA - Meetings & Events

Flight Centre Travel Group  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

Groups Travel Consultant – Meetings & Events, SEA | Your Next Big Win Starts Here.

If you love coordinating complex group travel, crafting seamless booking experiences, and being the logistics hero behind unforgettable events—this role has your name on it.

When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER. We are FCM Meetings & Events!

About the Opportunity

As a Groups Travel Consultant for Meetings & Events, you'll be the go-to expert for managing small to large scale MICE and group bookings, handling end-to-end travel logistics that make clients' events run like clockwork. You'll search for the best deals, provide smart alternatives, and deliver exceptional service at every touchpoint. We are looking for an organized multi-tasker with a strong customer service mindset who is ready to thrive in a fast-paced and dynamic environment.

What You Will Do

  • Support clients with travel arrangements including flights, hotels, visa applications, transfers, changes, and cancellations
  • Search for the best travel deals and provide alternatives to meet customers' needs
  • Manage small to large scale MICE and group bookings with end-to-end logistics coordination
  • Promote FCM's products, services, and value proposition to deliver the best travel booking experience
  • Manage accurate customer information in GDS (PNRs, travel profiles, booking and ticketing details)
  • Follow company procedures, account guidelines and customer service standards
  • Keep up-to-date with travel destination information, airline rules and regulations, and global current affairs
  • Build strong, positive relationships with customers and maintain high service levels

Who We're Looking For

  • 3–5 years' experience managing small to large scale MICE and group bookings with end-to-end logistics
  • Experience using a Global Distribution System (GDS) such as Amadeus preferred
  • A multi-tasker who stays organized with strong attention to detail and works well within timelines
  • Strong customer service mindset and excellent team player
  • Strong interpersonal skills with ability to network and build relationships at all levels
  • Exceptional written and verbal communication skills
  • Flexible and resilient in a fast-paced and constantly changing environment
  • Self-motivated and proactive—takes initiative to stay current with travel trends and regulations

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

  • We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
  • Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
  • Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
  • Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Your next big win starts here. Apply now!

#LI-KM1#FCMAS#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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