Job Description

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike.

In this dynamic role, you will oversee group reservations while ensuring accuracy across key systems and providing essential administrative support to the Events team. You’ll play a central part in bringing events to life — from weddings and conferences to bespoke client experiences — while working closely with multiple departments to ensure seamless delivery and exceptional service.

Day to day, you’ll coordinate weekly Group Pick-Up Reports and attend planning meetings to support smooth group bookings. Acting as a key liaison between clients and internal teams, you’ll ensure all requests are managed with precision and professionalism. You’ll also maintain accurate PMS records, manage room block allocations, and support major arrivals, site inspections, and live events on the ground.

Through close collaboration with colleagues across the business, you’ll help deliver memorable experiences while identifying opportunities to enhance service and maximise revenue.

Salary $64,000.00 + super

Can be based on Hyman Island or at InterContinental Sanctuary Cove

See Yourself in Our Team

To be successful in this role, you’ll have:

• Foundational experience in banquets or events coordination.
• Strong interpersonal skills both written and verbal.
• Ability to manage multiple tasks and conflicting deadlines.
• Proven ability to adapt to varying situations.

Live the Island Life

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community.
• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more.
• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.
• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away.
• Grow your career with opportunities for career growth, training, and professional development.
• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide.

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
• We also invite you to learn more by following our social channels:
• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 21 September 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.