Columbia Shipmanagement

GROUPS & EVENTS COORDINATOR

Columbia Shipmanagement  •  Republic of Cyprus (Onsite)  •  3 months ago
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Job Description

Groups & Events CoordinatorReports to: Guest Services Manager Responsibilities:·         Coordinate all aspects of group bookings, including reservations and onboard activities.·         Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.·         Organize and oversee group events, ensuring all logistical details are executed flawlessly.·         Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.·         Handle any last-minute changes or challenges, providing effective and prompt solutions.·         Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.·         Maintain accurate records of group activities, requests, and special requirements.·         Ensure compliance with all guest service standards and protocols.·         Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.·         Provide exceptional customer service to enhance group members’ overall experience.·         Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.·         Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.·         Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.·         Manage VIP group requests, providing enhanced services to high-profile group guests.·         Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:·         Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting.·         Strong organizational skills and attention to detail.·         Excellent communication and interpersonal skills.·         Ability to multitask and handle dynamic, fast-paced environments.·         Proficiency in computer systems, including reservation software.·         Problem-solving abilities and the ability to work under pressure.·         Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:·         Valid Passport;·         Valid Seaman’s Book;·         STCW Certification;·         Documentation related to the position  
Contract Length:4 months on/2 months off
THIS POST IS FOR POOLING PURPOSES
Columbia Shipmanagement

About Columbia Shipmanagement

An integrated maritime, logistics, leisure, energy and offshore services platform.

Together with our partners, at Columbia Group we have developed a comprehensive and integrated maritime, logistics, leisure, energy and off-shore services platform. Clients within these sectors are able to obtain modular, turn-key services of the highest quality and tailored for their specific needs. Harnessing the “can-do” and “project-led” approach of our People, together with state-of-the-art technology and optimisation systems, at Columbia Group we bring you, our partners, considerable added-value, synergies and dynamic energy.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Limassol, CY
Year Founded
1978
Website
columbia-shipmanagement.com
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