Job Description

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is seeking a Groups & Events Assistant Manager to support the performance and daily operations of the Groups & Events department of The Romanos, a Luxury Collection Resort and The Westin, Costa Navarino . The role reports to the Groups & Events Manager and Director and focuses on ensuring compliance with established procedures and brand standards, while maintaining a strong focus on guest satisfaction, associate engagement, and team collaboration. The selected candidate will support team knowledge of hotel services, systems, and procedures, contribute to a positive and service-driven working environment, and provide feedback and recognition to team members. The role also involves ensuring the accuracy of data within hotel systems, including forecasts, budgets, and departmental productivity, while managing groups and events of average complexity.

Responsibilities

Event Coordination & Execution

• Manage group room blocks, meeting spaces, and events of medium to large size, ensuring seamless execution and operational accuracy.
• Coordinate and communicate event details with clients and internal teams, maintaining a visible presence during events.
• Identify and resolve operational challenges, using judgment to propose effective solutions.
• Ensure billing accuracy and review final bills with clients prior to processing.

Client Experience & Service Excellence

• Deliver professional, timely, and client-focused communication to guests, agencies, and meeting planners.
• Support on-site event execution, handling last-minute changes or challenges to maintain high guest satisfaction.
• Use expertise and personal judgment to enhance the customer experience.

Revenue & Upselling Support

• Identify upselling opportunities and propose enhancements to clients.
• Support the Groups & Events Manager in driving additional revenue through F&B upgrades, meeting space optimization, and value-added services.
• Encourage a proactive upselling mindset within the team.

Team Leadership & Development

• Support, motivate, coach, and train Groups & Events Coordinators/Executives.
• Lead by example in professionalism, service delivery, and commercial awareness.
• Act as a role model and point of reference in the absence of the Groups & Events Manager.

Administration & Reporting

• Maintain accurate documentation, event records, and reports on group/event performance and upselling results.
• Assist in preparation and distribution of Banquet Event Orders (BEOs) and pre-/post-event meeting notes.
• Ensure compliance with hotel policies, SOPs, and brand standards, guiding the team accordingly.

Requirements

• Minimum of 2 years’ experience in the travel, tourism, or hotel service sector.
• At least 2 years of supervisory experience in hospitality; experience in Groups & Events Management is a plus.
• Bachelor’s degree (BA/BSc) in Business, Hospitality, or a related field.
• Proven ability to manage and lead a team, with strong delegation and supervisory skills.
• Excellent communication and interpersonal skills; fluency in English and Greek required, additional languages a plus.
• Strong organizational, multitasking, and administrative abilities with attention to detail.
• Proficiency in Microsoft Office and hotel systems, including Opera PMS.
• Client-focused mindset with strong customer awareness, commitment to service excellence, and awareness of revenue opportunities (F&B, room blocks, meetings).
• Ability to work under pressure, adapt to a variety of situations, collaborate effectively in a multinational team, and manage occasional crisis situations (health, safety, or security) following procedures.
• Proactive, solution-oriented, and open to continuous improvement.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide