Hilton

Groups, Conference and Events Planner

Hilton  •  London, GB (Onsite)  •  1 day ago
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Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Conference and Events Planner , you’re not just driving revenue through proactive selling and strategic sales techniques – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

  • Supportrevenuegrowth: Assist senior management in identifying upselling and cross-selling opportunities across groups, conferences, and events. Contribute to overall revenue growth through effective sales techniques and proactive management of enquiries.
  • Buildclientrelationships: Develop strong relationships with clients, event organisers, and key stakeholders to understand their requirements, provide tailored event solutions, and encourage repeat business.
  • Coordinateshowroundsandpromotions: Arrange and conduct engaging hotel show rounds for prospective clients, showcasing meeting spaces, guest rooms, and event facilities while supporting promotional initiatives to attract new and returning business.
  • Managegroups,conferenceandeventspipeline: Oversee the groups, conference, and events diary to maximise venue utilisation and revenue opportunities. Coordinate with third-party suppliers and internal departments to ensure the successful planning and execution of all events.
  • Overseeclienthandover: Manage event administration and documentation, including contracts, function sheets, rooming lists, and event orders. Ensure all client requirements are accurately captured and communicated for a seamless handover from sales to operations.
  • Supporteventplanninganddelivery: Act as the primary point of contact for group, conference, and event bookings, ensuring every detail is planned and executed to the highest standard while delivering exceptional customer service.
  • Collaboratewithteamsandstakeholders: Work closely with the Sales Manager, Operations Teams, and Senior Hotel Management Team to achieve departmental objectives, plan key events, and drive business performance.
  • Ensureexceptionalguestexperiences: Monitor client satisfaction throughout the planning process and event delivery, promptly addressing any concerns and identifying opportunities to enhance the guest experience.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
McLean, VA
Year Founded
1919
Website
hilton.com
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