Job Description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program

As our Group & Events Executive at St. Pancras London, it is your responsibility to maximise all opportunities to sell conferences, functions, events and groups within both the corporate and social segments. Actively working to convert incoming leads and working with Sales & Marketing organisation to develop demand-generating initiatives. To act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To lead and manage large-scale events. To ensure that company policies and legislation are adhered to specifically in the management of events.

Responsibilities: Here's what your journey with us entails

• Coordinates and communicates event & groups details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event.
• Manages group room blocks and meeting space of assigned groups and/or events.
• Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Proactively identifies operational challenges associated with his/her group & events and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information.
• Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
• Ensures forecasted revenue is always up to date.
• Ensures that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• Follows all hotel and company policies and procedures.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by up selling contracted products to group & event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event/group profile.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Required to have:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Previous experience in Event Management.
• Experience in hospitality.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.