Job Description

The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.

Responsibilities

• Coordinate all aspects of group bookings, including reservations and onboard activities.
• Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
• Organize and oversee group events, ensuring all logistical details are executed flawlessly.
• Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
• Handle any last-minute changes or challenges, providing effective and prompt solutions.
• Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
• Maintain accurate records of group activities, requests, and special requirements.
• Ensure compliance with all guest service standards and protocols.
• Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
• Provide exceptional customer service to enhance group members’ overall experience.
• Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
• Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
• Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
• Manage VIP group requests, providing enhanced services to high-profile group guests.
• Collect and address feedback from group leaders and members to continually improve service delivery.