Job Description

Join the Future of Private Dentistry at Zental

Group Dental Treatment Coordinator – Remote/Hybrid (UK‑based) Full‑time

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.

We are seeking a high‑performing Group Dental Treatment Coordinator with a strong telesales and conversion background to support patients across our growing network of private practices.

This is a remote/hybrid role for a commercially confident, patient‑centred professional who can guide patients from enquiry through to treatment booking, balancing performance with empathy and clinical integrity.

You will be the first impression and trusted guide for new patients. This role goes beyond booking appointments. You will take ownership of the full patient journey, converting enquiries into consultations, and consultations into committed treatment plans.

Using a structured yet empathetic approach, you will balance commercial performance with genuine care, helping patients make confident, informed decisions about their health.

Key Responsibilities

Lead Conversion & Sales Ownership

• Take full ownership of enquiry → consultation → treatment conversion via the telephone
• Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy
• Maintain a consistent and persistent follow-up strategy to maximise conversion

Inbound & Outbound Patient Engagement

• Handle all inbound new enquiries and proactively follow up warm leads that you have handled
• Build trust quickly and tailor communication style to each patient

Pipeline & CRM Management (DenGro / Equivalent)

• Manage and prioritise leads effectively within the Practice Management Software
• Maintain accurate, real-time records and a clean, actionable pipeline
• Track and optimise personal performance across key metrics including conversion rate, attendance, and revenue contribution

Collaboration with Clinical Teams

• Work closely with clinicians and practice teams to ensure treatment plans are clearly understood and ready to present
• Support smooth patient handovers and continuity of care

Performance & KPI Accountability

• Take ownership of individual KPIs, including conversion rates, booking rates, and revenue performance
• Use data to continuously refine approach and improve outcomes

About Us

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team.

Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

What Your Day Will Look Like

You will:

• Take full ownership of enquiry‑to‑consultation‑to‑treatment conversion via telephone.
• Confidently guide patients through treatment options, addressing concerns and objections with clarity and empathy.

• Use a structured consultation and follow‑up approach to drive clear outcomes and maximise conversion.
• Handle all inbound patient enquiries and proactively follow up warm leads
• Build trust quickly and tailor communication style to individual patients.
• Manage and prioritise leads within the Practice Management / CRM system
• Maintain accurate, real‑time records and a clean, actionable pipeline.
• Track and optimise performance across key KPIs including conversion rate, attendance, and revenue contribution.
• Collaborate closely with clinicians and practice teams to ensure treatment plans are clear and ready to present.
• Support smooth patient handovers and continuity of care.

How You Can Thrive at Zental

We are looking for more than sales skill alone. We value emotional intelligence, accountability, and a patient‑first mindset.

Essential

• Significant experience in telesales, inside sales, or treatment coordination.
• Proven ability to convert high‑value treatments (£3,000–£25,000+).
• Strong understanding of conversion funnels, KPIs, and sales performance metrics.
• Confidence asking for commitment and guiding patients to informed decisions.
• Exceptional communication skills with the ability to balance empathy and outcomes.
• Highly organised with strong attention to detail and follow‑through.
• Resilient, performance‑driven mindset with consistency across high call volumes.

Desirable

• Background in dental or healthcare environments.
• Familiarity with treatment planning, ethical communication, and patient journey management.

What You Gain by Joining the Zental Community

• Competitive remuneration package with a performance-related bonus
• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Zental Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

The Culture at Zental

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.
We live by CALM, the values that define how we work and care for people:

Community We support one another and build uplifting, collaborative teams.
Authenticity We act with honesty, integrity, and compassion.
Leadership We take responsibility and maintain exceptionally high standards.
Mindfulness We stay calm, thoughtful, and solutions focused, even under pressure.

Are You Ready to Make a Change?

If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.

Apply in just 2 minutes, our recruitment team will respond within 2 working days.